Remote
Remote (DC & NYC preferred)
$95K–$115K
📣Marketing
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Sr. Community and Engagement Manager
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Sr. Community and Engagement Manager
Location: United States; Remote or Canada
Experience: Mid-Senior
Job Function: Marketing
Employment Type: Full-time
Industry: Computer & Network Security
We are looking for an experienced Community & Engagement Manager to build, launch, and scale Keyfactor’s end-user online community. You will own our community platform end-to-end — from vendor selection and launch to day-to-day moderation, content strategy, and long-term growth and success. You are responsible for creating a vibrant community experience that brings customers together to learn, share best practices, and realize greater value from Keyfactor solutions.
This role is both strategic and hands-on, requiring someone who can design a long-term engagement vision while actively managing the daily operations of the community.
In addition to community ownership, you will support Keyfactor virtual customer and advocacy initiatives, including engaging customer champions and third-party review generation.
The position can be performed remotely. Applicants must hold Canadian citizenship or U.S. citizenship or U.S. permanent resident status.
Responsibilities
Salary will be commensurate with experience.
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
