Help Scout

Health Insurance

100% employer-paid health insurance for employee and family (US and Canada)

Vision Insurance

100% employer-paid vision insurance

Dental Insurance

100% employer-paid dental insurance

Life Insurance

Company-paid life insurance (US and Canada)

Disability Insurance

Company-paid short-term and long-term disability insurance

Pay Transparency

Formula-based salary matrix with 6 levels and 5 bands, benchmarked to Boston tech companies at 75th-90th percentile

401(k) / Retirement Plan

401(k) retirement plan with 1% company match

401(k) Match

1% company match on retirement contributions

Stock Options

Stock options for all employees with public formula for option grants

Equity / RSUs

Equity for all employees

Performance Bonus

Company-wide quarterly bonus based on revenue targets, same percentage for all employees

Work From Anywhere

Fully remote since 2011, employees in 115+ cities globally

Unlimited PTO

Flexible/unlimited vacation time

Parental Leave

12 weeks paid parental leave for all parents (birth, adoption, foster)

Adoption Leave

12 weeks paid leave (same as parental leave policy)

Sabbatical

Sabbatical available after 4 years of employment

Company Offsites / Retreats

Annual company-wide retreats at international destinations (recent: Portugal, Mexico, Ireland, US)

Company Equipment

Company-provided laptop and basic equipment

Home Office Stipend

Financial support for home office setup (amount not specified)

Coworking Allowance

Financial support for co-working space membership (amount not specified)

Learning & Development Budget

Financial support for professional development and learning (amount not specified)

Defined Career Pathways

6-level, 5-band career matrix with role-specific progression paths and defined competencies