Job Description
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions and data enable brands to do more with less and make every guest feel like a regular.
We are seeking a Loyalty & CRM Solutions Strategist who is passionate about helping restaurant brands build meaningful relationships with their guests. In this role, you will partner with restaurant operators, marketing teams, and technology leaders to design, implement, and optimize loyalty and CRM strategies that drive guest engagement, retention, and revenue growth.
Reporting to the VP, Customer Success, you will act as both a strategic advisor and product expert, helping brands translate business objectives into effective loyalty program structures and CRM-driven guest engagement strategies. You will work with customers in varying states of loyalty and engagement maturity and at different stages of their relationship with Olo, so adaptability and context in how you work will vary by Customer. The ideal candidate combines restaurant industry knowledge, loyalty and marketing strategy, CRM expertise, and technical solution design.
This role can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.
