Finance Manager

See yourself at Twilio

Join the team as Twilio’s next Finance Manager, R&D.

About the job

Twilio is seeking a Finance Manager to join our Product Finance team. You won’t just be "crunching numbers"—you will be the primary strategic architect for the financial future of our Messaging channel. This is a high-impact, business-partnership-heavy role where you act as the lead strategic finance partner for the Messaging leadership team. You will provide the financial governance needed to turn technical product roadmaps into sustainable growth, ensuring our messaging channel remains both a market leader and a model of operational efficiency. While Messaging is your anchor, your influence is enterprise-wide. You will own a portfolio of strategic special projects, leading cross-functional teams to solve Twilio’s most complex scaling challenges and identifying untapped levers for growth and margin expansion.

Responsibilities

In this role, you’ll:

• Strategic Business Partnership: Serve as the lead finance partner to VP and Director level R&D leaders. You will influence strategy for the Messaging channel, while supporting and assessing the ROI of roadmap invesments
• Product Performance & KPIs: Define, track, and report on the "vitals" of the product. You’ll go beyond the spreadsheet to identify why certain metrics are moving and surface actionable insights for growth and cost optimization.
• Scenario Modeling: Build complex, flexible financial models to evaluate product launches, pricing changes, and key strategic initiatives. You’ll be the voice of reason (and data) when deciding which bets Twilio should double down on.
• Operational Excellence: Own the full forecast for Messaging channels. This includes top-line volume and COGS, ensuring high accuracy in a high-growth environment. Lead the monthly/quarterly close process for your business units, providing clear variance analysis and actionable insights to senior leadership.
• Strategic Special Projects: Act as a flexible resource for the Finance Director to lead high-stakes, cross-platform initiatives—ranging from strategic initiatives to long-range capital allocation—that fall outside of day to day Messaging scope.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• Bachelor’s Degree in Finance, Business, Economics or related field, or equivalent experience
• 6–8 years of progressive experience in FP&A, Strategic Finance, or Investment Banking.
• Mastery of Excel/Google Sheets for building multi-variable, driver-based models (e.g., usage-based revenue forecasting, unit economics, and complex COGS structures).
• High comfort level navigating large datasets. Proficiency in SQL (to query usage data) and Tableau/Looker (for dashboarding) is strongly preferred.
• Proven ability to act as a strategic Finance partner for VP-level stakeholders, translating technical R&D roadmaps into financial impact.
• Comfort with the ambiguity of a "business partnership heavy" role where the roadmap can shift based on market dynamics.
• Ability to manage the "standard" finance calendar (close/forecast) while simultaneously leading high-impact special projects.

Desired

• Direct experience in a high-growth SaaS, Cloud, or Telecom environment is highly desirable.
• Anaplan and Oracle skills a plus
• Proven experience using AI tools to improve Finance operations

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

.The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00  
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700
• Based in the San Francisco Bay area, California: $137,520 - $171,900
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 04/02/26 but may change based on business needs.