eLearning Content Development Specialist II

As Affirm’s Collections organization continues to scale across early, mid, and late-stage delinquency strategies, the complexity of regulatory requirements, system workflows, digital tools, and recovery channels continues to increase.

Collections requires a dedicated eLearning Content Development Specialist II to design, build, and maintain structured, compliant, and performance-driven learning programs that directly impact RPC, cure rates, compliance adherence, and agent effectiveness.

This role will ensure that Collections training evolves at the same pace as our strategy, dialer transition, regulatory requirements, and product changes.

What you’ll do

• Design and develop course content, provide eLearning guidance, consultative services, and liaison with key stakeholders and subject matter experts to develop course specifications
• Partner with Collections Training Manager to manage design/build documents and templates around highly engaging and interactive eLearning that meets company standards and learner needs 
• Manage a Learning Management System (LMS) and establish design standards completion records and reporting
• Create and manage reporting mechanisms to track compliance, learning objectives and key metrics.
• Educate and mentor peers on the use of a LMS and course authoring tools
• Demonstrate expertise across all fields to deliver high value, on-demand training
• Use innovative techniques and creative delivery mechanisms to reach a dispersed, global field organization and adopt new technologies as they arrive 
• Develop and prepare presentation materials; write, direct, edit videos and voice overs

What we look for

• Degree qualified or equivalent experience (Instructional Design, Instructional Technology, Learning Design, Learning Development, Adult Learning)
• 3+ years of progressive experience in instructional design and online course development or an equivalent role
• Prior experience working in a complex operational or collection vendor network preferred and financial experience a plus
• Hands-on experience with a variety of eLearning authoring tools required: Captivate, Canva, Articulate, Camtasia, Vyond, and Lessonly Video/Multimedia production and editing experience
• Experience creating AI training simulations and Sandbox systems for hands on learning support 
• Possess a strong portfolio of e-learning and/or video work with instructional design examples that showcase strength in visual and graphic design 
• Experience with LMS Administration
• Excellent listening and problem-solving skills with keen attention to detail and organizational skills
• Excellent verbal and written communication skills, including training content development and presentations
• Strong interpersonal skills with the ability to form successful relationships and collaborate with colleagues at all levels of the organization
• Demonstrated success in managing multiple projects and competing priorities 
• Proactive thinking, constantly seeking improvement opportunities in work and the ability to simplify complex information
• Thrives in a fast-paced environment with constant change and a rapidly growing team
• Willing to travel up to 20%

Pay Grade - F
Equity Grade - 2

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $90,000 - $110,000
USA base pay range (all other U.S. states) per year: $80,000 - $100,000