Front

Front turns chaotic customer communication into coordinated operations. Where most helpdesks handle simple ticket routing, Front manages the layered coordination behind B2B relationships: shared inboxes across email, SMS, and chat with automated workflows, real-time internal collaboration, and analytics built in. Founded in 2013 by Mathilde Collin and Laurent Perrin, the company has grown to serve over 9,000 organizations from offices in San Francisco, Paris, Chicago, Dublin, and Santiago.

The culture runs on six stated values: Transparency, Care, High Standards, Collaboration, Low Ego, and Speed. Focus Fridays keep every week anchored with a meeting-free day where employees set their own schedule. Front has published its full geographic compensation structure, breaking pay into four US zones and international tiers, and shares individual pay ranges with employees during annual reviews and on request.

Front's support team offers a clear window into how remote works here in practice. The entire support org operates remotely across the US, France, Ireland, Australia, Chile, and the Philippines. That team has hit 100% CSAT, zero regretted attrition, and carries an average tenure of 3.125 years, well above the 2.16-year company average.