Product Designer

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We’re looking for a Product Designer to help us in pushing Front’s user experience to the next level. You’ll be involved in every aspect of the product development process, from brainstorming new product ideas with Product Management to tweaking pixels right before launch with Engineering to adding new components to our Design System. You will utilize your full range of product design, interaction design, and visual design skills.

What you'll do

• Design features that empower developers and administrators to integrate Front with third-party tools and build AI-powered automation—helping teams deliver exceptional customer service.
• Execute on and evolve our design system by designing, refining, and documenting intuitive components that maintain consistency across the product.
• Design product experiences across web, desktop, and mobile platforms.
• Collaborate closely with Product Managers and Engineers in Santiago, San Francisco, and Paris to deliver impactful design solutions.
• Champion users in product decisions during tradeoff, timeline, and experience discussions with cross-functional peers.
• Communicate your design vision through high-fidelity mock-ups, documentation, and prototypes.

• Help shape our design team's culture of constructive feedback and continuous learning.

What we're looking for

• Experience building and shipping world-class products across various platforms.
• A portfolio showcasing excellent design craft (end-to-end design process, refined UX and UI skills, and holistic system thinking).
• Experience working with and maintaining design systems with clean documentation.
• Collaborative approach and belief that the best products are built through a partnership with Product, Design, and Engineering.
• Low ego and eagerness to give and receive constructive feedback in a transparent environment.
• Strong communication skills and ability to articulate your design rationale clearly.
• Deep empathy for users and passion for solving their collaboration problems.
• Strong English language proficiency in both verbal and written communication.
• Experience with SaaS, B2B, or other complex technical systems is a plus.
• Experience with AI products is a plus.

This role is hybrid, expected to come in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary
• Fully covered health insurance - medical, dental and vision
• Generous paid time off
• Mental health support with Workplace Options
• Family planning support with Maven
• Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice