Technical Product Operations Manager

About Customer.io

Hi, my name is Samantha Dabek, Director of Product Operations here at Customer.io, and I am looking for a Technical Product Operations Manager.

Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About you

You're a detail-oriented operator who thrives on turning messy processes into streamlined, scalable workflows. You're technically curious—comfortable learning new tools and platforms—and energized by solving operational puzzles. You communicate clearly, work well across teams, and take pride in making others more effective. You bring a bias for action, an ownership mindset, and a genuine curiosity about how AI and automation can make teams more efficient.

What you'll do

• Audit, document, and improve product, design, and documentation workflows, identifying bottlenecks and opportunities to scale
• Execute workflow modernization initiatives using no-code/low-code tools (e.g., Zapier, n8n), driving adoption across teams
• Serve as the primary administrator for product operations tools (e.g., Enterpret, Linear), ensuring data quality and consistent usage
• Consolidate and operationalize product feedback across Sales, Support, and Customer Experience, generating actionable insights
• Build and deploy Slack-based automation and AI tools to answer common product questions and reduce manual work
• Establish and maintain operational rhythms for Product Managers, including backlog management and planning cadences
• Improve documentation hygiene and discoverability across Notion and related systems, including archiving legacy content
• Partner with Product, Design, and Docs leaders on cross-functional initiatives, planning, and communications
• Support product reporting and executive updates by compiling metrics, insights, and operational data

What we're looking for

• 3+ years of experience in product operations, business operations, program management, or a similar operational role
• Hands-on experience administering tools like Jira, Notion, Confluence, Asana, or similar workflow and documentation platforms
• Familiarity with product feedback tools (e.g., Enterpret, Productboard, or similar) is a plus
• Strong organizational skills with exceptional attention to detail
• Clear written and verbal communication skills
• Comfort with data—able to pull, organize, and present information effectively
• Interest in AI tools and no-code platforms for automation (experience with Kapa.ai, Zapier, or similar is a plus)
• Proactive, self-directed, and comfortable operating with some ambiguity
• A collaborative mindset and genuine desire to make teams more effective

Compensation & Benefits

We believe in transparency. Starting salary for this role is $132k-$152k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Zone 1: $159k-$183k USD

Zone 2: $145k-$168k USD

Zone 3: $132k-$152k USD

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. 60-minute Product Ops Case video call
4. 30-minute Bar Raiser video call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.