Inbound Sales Development Representative (SDR)

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I’m Kaleb! I lead the Inbound Sales Development team here at Customer.io, and we’re growing. We’re looking for an Inbound SDR to join our EMEA team and help us connect with potential customers.

As an Inbound SDR, you’ll be the first person prospects talk to when they reach out to us. Your role will be all about understanding their needs, qualifying them, and setting up meetings for our Account Executives. You’ll work closely with both our marketing and sales teams to make sure our leads are top-notch and help us build a strong pipeline.

We don’t expect you to be an expert in everything right away. What matters most is that you’re curious, love talking to people, and are eager to make an impact. You’ll have full support from our team to learn and grow.

What we value

• Curiosity — you ask good questions and love learning
• Clear communication — you can explain complex things simply
• Resilience — you stay motivated even when faced with rejection
• Organization — you keep track of details and follow through
• Collaboration — you work well across teams and take feedback seriously
• Drive — you’re self-motivated and love hitting your goals

What you’ll do

• Be the first point of contact for inbound leads — understand their needs and kick off the qualification process
• Qualify leads from various sources (website, product trials, etc.) to determine fit and readiness to speak with an Account Executive
• Schedule high-quality meetings between decision-makers and our sales team
• Maintain accurate records of lead interactions and pipeline status in our CRM
• Collaborate with marketing to ensure lead quality and provide feedback to improve our process
• Follow up with prospects who have expressed interest but aren’t yet ready to move forward
• Regularly update your manager and team on pipeline health and progress toward goals

What we're looking for

• Located in either United Kingdom or Ireland (hard requirement) 
• Comfort talking to people and a natural ability to communicate clearly
• Resilience with rejection and the motivation to keep going
• Strong organizational skills and attention to detail
• Familiarity with CRM tools like Salesforce or HubSpot
• A track record of meeting goals for lead qualification and meeting scheduling
• Comfort working in a fast-paced, target-driven environment

Preferred

• 1–2 years of experience in a similar role, ideally in SaaS or tech
• Prior experience in inbound sales at a SaaS company
• Familiarity with marketing automation and lead nurturing processes

Compensation & Benefits

We believe in transparency. The compensation for this role is $60,000 base + $27,768 variable = $87,768 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with a Recruiter
• 45-minute video call with the Hiring Manager
• Take Home Assignment + Review Call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.