Job Description
We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
LeanTaaS recently launched iQueue for Surgical Clinics, the industry’s first end-to-end surgical coordination platform from the clinic’s front door to the hospital’s operating rooms. We are seeking a talented Customer Success Manager to design, lead, and execute our customer success strategies as we continue to scale. You will initially operate as a team of two, directly supporting our healthcare SaaS customers and learning the intricacies of our product and customer base. As you master the role, you will take on the responsibility of building and leading a growing customer success team. This role will also require flexibility to assist our implementation team when they need additional help.
This is a unique opportunity to shape the customer success function for a rapidly growing company, working closely with our leadership, Product, and Development teams to ensure a best-in-class customer experience.
