Customer Operations Analyst

Automatiq is seeking a Customer Operations Analyst to help scale and optimize the systems, workflows, and operational intelligence that power our supply-side marketplace operations. Reporting to the Manager, Customer Operations, this role sits at the intersection of operations, systems, analytics, and customer experience, ensuring that our services organization operates efficiently, makes data-informed decisions, and maintains strong marketplace health as we grow. The Customer Operations Analyst will own the architecture and effectiveness of customer operations tooling, establish performance visibility across teams, and build the automation, reporting, and operational frameworks that enable scalable service delivery. Success in this role is measured by improved operational outcomes — increased efficiency, reduced risk, and stronger team and customer performance. This is an ideal opportunity for a systems-minded operator who enjoys connecting people, processes, and technology to solve complex operational problems.