Director of Customer Experience
CareMessageRemote
USA
$172K–$172K
🤝Customer Success
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Our team members work wherever they like — their home, favorite coffee shop, or on the beach — during the hours that best suit their lifestyles.
We've found that remote employees have more freedom, increased productivity, and the ability to keep a healthy work-life balance. Being a fully remote team since 2019 has also empowered us to work with the best talent from all around the world including team members in Brazil, India, and the United States.
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Employee Assistance Program
Wellness Programs
Pay Transparency
Half-Day Fridays
PTO / Vacation
Paid Holidays
Company Shutdown Days
Learning & Development Budget
CareMessage builds SMS and voice-based health messaging software used by over 400 community health centers, free clinics, and safety-net organizations across the United States. Their platform helps healthcare providers send medication reminders, appointment confirmations, and preventive care messages to patients who may lack reliable internet access or smartphones. Since 2013, CareMessage has reached over 20 million patients, primarily serving Medicaid recipients and uninsured populations.
Founded in 2012 by Stanford students Vineet Singal and Cecilia Corral, CareMessage is a 501(c)(3) nonprofit funded by philanthropic capital from Google.org, Schmidt Futures, and the Pershing Square Foundation. The ~65-person team has been fully remote since 2019, with employees across Brazil, India, and the United States. They practice true pay transparency: everyone at the same role and level earns identical California-benchmarked compensation, regardless of location. The team enjoys half-day Fridays year-round, 18 paid holidays including two week-long company shutdowns, and a 20-day paid sabbatical after four years.
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Sabbatical
Flexible Hours
Sick Days
Parental Leave
Childcare Support
Fertility Benefits
Employee Resource Groups