Technical Customer Success Manager - Mexico

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified. About the Role: As a scaled Technical Customer Success Manager (TCSM), you’ll be partnering closely with sales, support, product, and engineering teams to deliver a world class customer experience.  You will act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address technical issues to positively impact customer health.  You will serve the primary point of contact for customer’s technical needs throughout the customer lifecycle, ensuring all issues are receiving the proper attention.