Sr Channel Account Manager, EMEA

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. 

Partners are a key driver of our international growth. As we expand our presence across Northern Europe, we’re looking for a Senior Channel Account Manager to build and scale our regional partner ecosystem.

This is a high-impact, market-building role. You’ll identify and recruit strategic agency partners, activate co-selling motions, and drive meaningful partner-sourced pipeline and revenue. You’ll work closely with Sales and Marketing to establish Customer.io as a strong partner-first brand across the region.

This role blends builder mindset with disciplined execution. You’ll help establish our channel footprint in Northern Europe by:

• Recruiting and onboarding high-potential agency partners
• Developing joint go-to-market strategies
• Activating repeatable co-sell motions
• Driving partner-sourced pipeline and revenue

You’ll operate within an established global channel framework — while shaping how we expand and scale in your region.

What You’ll Do

Build the Ecosystem

• Identify, recruit, and onboard strategic agency partners across Northern Europe
• Develop territory plans to expand our partner footprint in key markets
• Create joint business plans aligned to shared revenue goals

Activate & Scale Revenue

• Drive partner-sourced pipeline and contribute to closed revenue targets
• Execute co-sell motions with Account Executives, including referrals and joint deal strategy
• Support partner-led campaigns, events, and demand generation initiatives
• Enable partners to confidently position and sell Customer.io

Enable & Strengthen Partnerships

• Lead onboarding, training, and ongoing enablement
• Track partner performance, engagement, and revenue contribution
• Maintain consistent communication cadences and quarterly business reviews
• Gather market and partner feedback to inform internal strategy

Collaborate Cross-Functionally

• Partner closely with Sales, Marketing, and Partner Development teams
• Represent Customer.io at partner meetings and select regional industry events

How You’ll Be Measured

• Partner recruitment and activation within Northern Europe
• Partner-sourced pipeline and closed revenue
• Execution of joint business plans
• Consistent engagement and enablement milestones
• Regional contribution to channel growth

Who You Are

• 5+ years of experience in channel, partnerships, or B2B SaaS sales
• Experience recruiting and growing agency or referral partners
• Proven ability to build new relationships and develop territory plans
• Comfortable operating in a regional “build mode” environment
• Strong cross-functional collaborator who can influence without authority
• Highly organized with strong follow-through and accountability
• Motivated by clear revenue targets and measurable outcomes

Structure & Collaboration

• Own a defined territory with a mix of inbound and outbound channel partners
• Work closely with Partner Development, Sales Specialists, and DemandGen teams
• Partner with Account Executives on referral-based and co-sell motions
• Operate within an established channel program and contribute execution feedback

We believe in transparency. Starting salary for this role is $119,000 base + $51,000 variable = $170,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Hiring Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute intro call with our recruiter
• 45-minute conversation with the hiring manager 
• 45-minute conversation with a Channel Account Manager
• Take-home exercise (1 week) + Panel interview to review and discuss

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.