Senior Manager, Financial Operations

Summary: The Senior Manager, Financial Operations will lead, scale, and transform the financial operations function, ensuring strategic alignment across Finance, Accounting, and key business partners. This role combines deep financial expertise with operational leadership and strong technology orientation. The ideal candidate brings a forward-thinking mindset, with a proven ability to optimize global processes, strengthen controls, and build and lead to high-performing, distributed teams. This leader will leverage data, systems, and offshore capabilities to drive efficiency, mitigate risk, and support sustainable business growth. 

 Responsibilities: 

• Develop, mentor, and retain a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement across both onshore and offshore resources.
• Lead the evaluation, redesign, and transformation of financial operations processes, driving automation, standardization, and measurable efficiency gains across end-to-end workflows.
• Establish, monitor, and continuously refine Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive accountability, transparency, and operational excellence across the financial operations function.
• Manage and develop offshore and distributed teams, ensuring clear governance, effective communication, high-quality output, and adherence to defined SLAs and KPIs.
• Partner cross-functional with Accounting, FP&A, and Technology teams to design and implement best-in-class policies, procedures, and internal controls.
• Proactively identify, assess, and mitigate financial and operational risks, strengthen governance frameworks, and safeguard company assets.
• Review and approve complex account reconciliations and ensure timely investigation and resolution of discrepancies.
• Oversee billing operations, including the intake, triage, and resolution of billing inquiries and ticket queues, ensuring timely, accurate, and customer-centric responses aligned with established SLAs.
• Drive continuous improvement initiatives, including system enhancements and process reengineering, to increase scalability and reduce manual intervention. 

Qualifications: 

• 7–10+ years of progressive experience in financial operations, accounting, or related functions, preferably within fintech or high-growth, technology-driven environments.
• Proven track record of leading global teams, including offshore resources, and successfully managing performance through SLAs and KPIs. 
• Demonstrated experience driving process improvements, system implementations, or large-scale transformation initiatives.
• Strong analytical, problem-solving, and strategic thinking skills, with the ability to translate complex data into actionable insights.
• Advanced proficiency in financial systems, data tools, and spreadsheet modeling; experience with ERP and automation platforms preferred.
• Exceptional leadership and people management skills, with a track record of building and developing high-performing teams.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization. 

The base salary range for this position is budgeted for $109,260-$123,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.