Senior Customer Success Manager
We're an innovative, strategic team known for strong discovery skills and creative problem solving. We manage a portfolio of mid-tier enterprise customers across a range of verticals.
You will manage a portfolio of high-value, AMER-based Enterprise accounts that are in a growth stage with Mural. Your primary focus will be driving user adoption, strengthening stakeholder relationships, and serving as a trusted advisor to help customers maximize the value of their Mural solutions.
In this role, you will collaborate cross-functionally to ensure customers achieve their desired business outcomes, while also sharing customer insights with our product, sales, and consulting teams to inform broader strategy.
At Mural, our most successful CSMs take a distinctive approach to managing their book of business. We value team members who tackle challenges with creativity, resourcefulness, and a solutions-oriented mindset—demonstrating the ability to deliver results even in the face of ambiguity or limited resources.
The base salary + variable pay for this role ranges from $150,000 - $180,000 + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
USD 150,000 - 180,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Fitness Stipend
401(k) / Retirement Plan
401(k) Match
Performance Bonus
Pay Transparency
Coworking Allowance
Work From Anywhere
Flexible Hours
Unlimited PTO
Learning & Development Budget
Defined Career Pathways
Minimum PTO Requirement
Parental Leave
Adoption Leave
Company Shutdown Days
Paid Holidays