Remote
Colombia
💼Sales
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Revenue Operations Analyst - Colombia
For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.
At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 300M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT scores, this is a team where your work has real impact at scale. Learn more at www.gladly.ai.
Revenue Operations at Gladly sits inside our Finance Operations org, at the intersection of marketing, sales, and data. We are a small, flat team with real ownership and direct access to leadership. Because RevOps, data analytics, FP&A, and deal desk all live under one roof, you are naturally close to revenue and the decisions that drive it. The culture is fast, candid, and high-autonomy. You will partner daily with demand gen, sales, and business operations, and you will have a hand in some of the most exciting work happening at the company, including our shift to a product-led growth motion. If you want to understand how a business actually runs and have real influence over making it run better, this is the team for you.
We are looking for a Revenue Operations Analyst to help scale our revenue engine during a pivotal period. You will own campaign operations in Marketo, build the reporting infrastructure that drives decisions in Salesforce and Tableau, manage data quality across our GTM stack, and help integrate AI into operational workflows. This is hands-on, high-impact work with real strategic input, not just ticket-taking.
This role is ideal for a generalist who wants exposure to many parts of the business and sees this as a launchpad toward a senior operations career, whether that takes you deeper into marketing ops, sales ops, data analytics, or full-funnel RevOps.
Salary for this role: $25,000 - $60,000 USD annually (may be paid in COL pesos depending on EOR/COR contract selection)
Important: The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles. In addition to cash compensation, all Gladly employees are eligible to participate in Gladly's equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.
Gladly is redefining customer experience AI — designed for devotion, not deflection. We put people at the center of everything we build, from our platform to our culture. When you join us, you'll enjoy:
We're a team that believes in transparency, collaboration, and the idea that the best work happens when talented people genuinely enjoy working together. Top talent, good vibes, no politics. If this role excites you but you don't meet every qualification, we still encourage you to apply. The perspectives and experiences you bring matter more than checking every box.
USD 25,000 - 60,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Life Insurance
Fitness Stipend
Pet Insurance
Disability Insurance
Health Savings Account (HSA)
Mental Health Benefits
401(k) / Retirement Plan
Stock Options
Performance Bonus
Flexible Spending Account
Parental Leave
Fertility Benefits
Adoption Assistance
Unlimited PTO
Learning & Development
Flexible Schedule
Volunteer Time Off
Home Office Stipend
Company Offsites / Retreats
Employee Referral Bonus
