Product Designer, Services (LUMA)

ABOUT THE TEAM

 The LUMA Product Team designs and delivers human-centered experiences that equip organizations to innovate and solve problems in transformative ways. Our work focuses on helping teams to apply The LUMA System and human-centered AI in their everyday work. We partner closely with design, engineering, and customer-facing teams to ensure LUMA’s service offerings are impactful, scalable, and deeply relevant. Our culture is collaborative, experiment-driven, and passionate about driving alignment and outcomes at scale. LUMA is Mural’s human-centered design practice and is central to Mural’s success in helping organizations transform and achieve their goals.

YOUR MISSION

You will work closely with the Director of Design for LUMA to own the vision, strategy, and delivery of service offerings that bring The LUMA System to life. Your mission is to:

• Expand and evolve LUMA’s core curriculum, training programs, and resources.
• Design and launch new services that meet client needs.
• Ensure LUMA customers realize measurable value from our offerings.

You will combine user empathy, service design skills, product craft, and business insight to deliver experiences that enable customers to learn, practice, and apply human-centered design. This role is perfect for an outcome-driven product thinker who thrives at the intersection of learning experience design, facilitation, and innovation strategy. 

WHAT YOU'LL DO

• Define and prioritize the roadmap for LUMA’s training programs, core curriculum, and new offerings.
• Collaborate closely with LUMA practitioners, facilitators, instructional designers, and service delivery teams to create offerings that engage and inspire.
• Translate customer needs, facilitator feedback, and learning science insights into clear requirements and prototypes for new experiences.
• Apply service design sensibilities to ensure learning programs are intuitive, engaging, and easy to adopt at scale.
• Partner with Customer Success, Marketing, and Enablement to drive participation, usage, and measurable skill adoption.
• Monitor program performance and participant outcomes, using data to inform iteration and long-term planning.

WHAT YOU'LL BRING

• 3+ years of product design, instructional design, or related product experience.
• Strong familiarity with human-centered design, innovation frameworks, design thinking, or facilitation methods.
• Excellent service design and experience design skills — able to contribute to concepting, workshop design, curriculum flow, and visual assets.
• Proven track record of delivering impactful training or experiential programs from concept through launch.
• Strong communication skills and ability to collaborate across multiple disciplines.
• Experience operating as a product-fluent designer in a fast-paced, cross-functional team.
• Comfort using AI tools to enhance workflows, efficiency, and decision-making.

The base salary for this role ranges from $109,000 - $137,000 + bonus + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Equal Opportunity 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.