Job Description
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are:
You are a strategic and people-focused leader with a proven ability to inspire and develop high-performing account management teams. You thrive in a fast-paced, high-accountability environment where you can combine strong business acumen, analytical thinking, and a passion for customer success.
You bring a track record of leading and coaching teams to deliver measurable results, fostering a culture of collaboration, growth, and operational excellence. You are comfortable influencing cross-functional stakeholders, driving process improvements, and empowering team members to exceed KPIs while maintaining a customer-first mindset.
As a natural mentor and communicator, you lead with empathy and clarity, providing structure, support, and actionable feedback that helps individuals and teams excel. You balance strategic direction with hands-on leadership, ensuring every account manager has the resources, guidance, and confidence to drive customer success and retention on the HighLevel platform.
