Job Description
Location: India (Remote)
Reports to: Manager, Learning & Development
Shift timings: 10:00 AM to 7:00 PM IST
About HighLevel:
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our Website - https://www.gohighlevel.com/
YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
About the Role
We’re building the Learning & Development function at GoHighLevel and this role sits at the center of that build. This is a hands-on internship where you’ll work on real systems, content, and programs used across a global SaaS organization. You won’t just support, you’ll help build, run, and improve how learning works at scale.
What You’ll Work On
Onboarding & Learning Operations
Manage onboarding workflows on Sana (our AI-native LMS)
Track completion, maintain data, and conduct periodic analysis and provide meaningful insights
Ensure a smooth experience for new hires globally through enabling assimilation journeys
Resolve employee queries and challenges related to the LMS and learning policies
LMS Management (Sana)
Develop and strengthen a standard operating procedure for admins
Own course assignments, catalogue hygiene, and platform quality
Generate basic reports and insights on learner engagement
Content Creation (AI-enabled)
Build simple learning modules using AI-native tools
Work with & guide internal teams to convert knowledge into structured content
Program & Process Management
Maintain trackers, SOPs, and documentation
Coordinate with internal stakeholders and external partners
Learning Session Execution
Run sessions end-to-end (setup, communication, attendance, feedback)
Analyse feedback and identify areas to improve
Who You Are
A recent graduate or final-year student (HR, Business, Psychology, EdTech, or related fields)
Comfortable working in a fast-paced, evolving environment
Strong written communicator, able to create clear, structured content
Proactive and reliable - you take ownership without needing close supervision
Comfortable working with tools (Google Workspace, Slack, Notion, etc.).
You enjoy trying out new tools (AI tools, productivity apps, etc.) and figuring things out on your own
Comfortable creating simple, structured content — slides, docs, or basic visual design
Advanced proficiency in Google Sheets (or Excel) and comfort working with data and simple analysis
Naturally curious — you tend to ask “how does this work?” when exploring new platforms
What You’ll Gain
Hands-on experience building a learning function from scratch
Exposure to AI in learning and modern L&D tools (Sana)
A practical portfolio: content, trackers, and programs used at scale
Insight into how a global SaaS company builds people capability
