All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
JumpCloud is seeking a seasoned Enterprise Account Manager to steward our most strategic North American enterprise customers. This is a high-visibility role for a commercial leader who will own the retention and growth of our top-tier accounts, acting as a trusted advisor to C-level IT and Security executives.
What You Will Deliver - Your primary mission is to protect and grow a significant Book of Business. You will drive deep account engagement through Executive Business Reviews (EBRs), roadmap discussions, and strategic value mapping. By analyzing customer health and usage data, you will proactively identify risks and uncover opportunities for cross-selling and significant expansion.
Success in this role requires tight coordination and commercial maturity. You will lead the account strategy, aligning Customer Success, Marketing, and Leadership to ensure your customers achieve their outcomes. You will also own the commercial integrity of the account, maintaining accurate forecasts for Net ARR and renewal rates.
