Director, Renewals EMEA

Director, Renewals EMEA

An overview of this role

As Director, Renewals EMEA, you will play a key role in helping GitLab retain and grow customer relationships across the region through thoughtful planning, strong execution, and close partnership with internal teams. You will lead the regional renewals strategy and help build a consistent, scalable approach to renewals that supports customer outcomes and business goals. Working closely with Sales, Customer Success, channel partners, Revenue Operations, and Legal, you will guide the end-to-end renewals motion, improve forecast visibility, and help teams respond early to risk and opportunity. In this role, you will also contribute to how GitLab evolves its renewals processes, systems, and operating rhythm in a fast-moving environment. This is an opportunity to lead a high-impact function at a company that values transparency, iteration, and results while serving customers across a diverse EMEA market.

Some examples of our projects:

• Building and improving regional renewals programs that increase predictability, support customer retention, and create clear operating processes
• Partnering with Sales, Customer Success, channel partners, Revenue Operations, and Legal to manage complex renewal workflows and improve forecast accuracy

What you’ll do

• Lead customer retention across EMEA through proactive planning, management, and execution of renewals with customers and internal stakeholders.
• Develop and communicate the regional renewals strategy, helping prioritize team efforts, initiatives, and goals in support of business outcomes.
• Own and drive the renewals process in collaboration with Sales, Customer Success, channel partners, Revenue Operations, and Legal.
• Hire, coach, and support a high-performing renewals team, with a focus on accountability, development, and delivery against key performance indicators.
• Continuously improve renewals processes, policies, and playbooks to increase predictability, efficiency, and customer satisfaction.
• Identify and manage renewal risk and expansion opportunity across the region while maintaining visibility into the renewals forecast.
• Drive improvements in systems, data quality, and automation to support more effective renewals execution and stronger operational insight.
• Negotiate and execute renewal agreements in alignment with customer goals and internal policies while helping the organization meet retention-focused metrics.

What you’ll bring

• Experience leading renewals, retention, sales, or related customer-facing functions in a SaaS or subscription business.
• Demonstrated ability to deliver against revenue-related goals and operate effectively in a fast-paced, evolving environment.
• Experience developing, leading, and growing teams, with a people-first approach to coaching and performance management.
• Strong ability to work across functions and influence stakeholders with different priorities, including Sales, Customer Success, channel teams, Revenue Operations, and Legal.
• Data-informed decision-making skills, including experience using systems, reporting, and process improvements to increase operational effectiveness.
• Understanding of both direct and channel go-to-market motions and how they affect the renewals lifecycle.
• A values-aligned leadership style with the ability to model collaboration, transparency, and accountability in a remote environment.
• Ability to use GitLab.

About the team

The Renewals team at GitLab is responsible for helping customers continue their journey with GitLab by managing a renewal process that is clear, timely, and aligned with customer needs. We work across regions and functions to support retention, reduce risk, and create a better customer experience at important moments in the subscription lifecycle. Our work requires strong coordination, sound judgment, and a steady focus on process quality, forecasting, and partnership. As part of a distributed organization, we operate with a high degree of ownership and asynchronous collaboration while staying closely connected to broader go-to-market priorities across GitLab. If you enjoy building structure, improving operations, and helping others do their best work, you will thrive with us.