Data Services Operations Support Specialist

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

What We Do:

High-quality data is the foundation of all Mapbox products. Data RAVE is a key division within Mapbox, which is responsible for acquiring, processing, and delivering high-quality location-oriented data to enable internal and external customers. The Road Closures team is responsible for managing traffic-related data within the system. This includes proactively adding, editing, and removing road closures to reflect real-world conditions, as well as responding to customer feedback to ensure that navigation remains accurate, reliable, and up-to-date.

What You'll Do:

• You will review a large amount of traffic data (road incidents: constructions, closures, etc.), and feedback from customers to improve their experience
• You will do a root-cause analysis using various data sources and tools to understand the customers’ issues
• You will make high-quality edits on OSM and other internal data sources based on guidelines
• You will provide investigations and analysis, find patterns, and write reports

• You will interact closely with teammates, managers, and engineers to improve current tools, workflows, products, and services

What We Believe are Important Traits for This Role:

• Strong analytical skills and attention to detail. Ability to work with large volumes of traffic data, identify patterns, and perform root-cause analysis
• Quick learner: able to grasp new tools, workflows, and guidelines efficiently
• English level: B1 (intermediate), both written and spoken — sufficient for daily communication, reading guidelines, and writing reports.
• Willingness to work a 2/2 shift schedule from the office is required (2 days on, 2 days off), with day shift from 8:00am to 8:00pm and night shift from 8:00pm to 8:00am.

• Basic knowledge of traffic regulations is required

Would Be a Plus:

• Background in GIS, cartography; familiarity with OSM or similar mapping tools
• Practical use of AI tools for data retrieval, automation, or workflow optimization
• Solid knowledge of SQL, Python, JS, or low-code platforms for analysis and automation
• Comfortable working with Jira and Confluence

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems and opportunities.
• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.