Claims Vendor Specialist I

Overview: 

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Vendor Specialist. This role is responsible for managing and optimizing relationships with external vendors supporting the claims process. This role collaborates closely with internal claims teams, quality assurance, compliance, legal and finance departments to support efficient claims processing and vendor accountability. If you're interested in joining our growing Claims team, we'd love to hear from you. 

What you’d be doing: 

• Build and maintain strong working relationships with vendors and internal claims teams
• Monitor vendor performance against SLAs, ensuring timely and accurate claims handling 
• Prepare materials to allow regular vendor performance reviews with vendor partners
• Address performance issues and coordinate corrective actions when necessary  
• Manage the billing process and vendor expenses
• Assist SageSure Program Managers with analyzing and streamlining vendor related processes based on data insights and vendor feedback to enhance operational efficiency and service delivery  
• Generate reports on vendor performance metrics and key performance indicators for Vendor and Claims leadership  
• Identify and mitigate risks associated with vendor relationships, including operational risks and compliance issues 
• Any other duties needed to help drive our purpose and fulfill our values 

We’re looking for someone who has: 

• 2 + years of property claims experience
• Attention to detail, time management, organizational, multi-tasking, and problem-solving skills. 
• Excellent written and verbal communication skills
• Proficiency in excel, data analysis and reporting tools 
• Ability to be adaptable and able to respond quickly to changing vendor needs  

Highly preferred candidates also have: 

• 2+ years of experience in vendor or related role within the insurance industry  
• Experience working in a fast-paced environment  

About the Claims team at SageSure: 

On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.   

You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences.  You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.