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🎧Support
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Since 2013, we've been building a CRM that gets out of the way and helps teams sell more, faster. No manual data entry, just communication-first sales software designed to help SMBs succeed and scale.
We're bootstrapped and profitable - that means we answer to our customers and play by our rules. We're proud of our ~100 person, 100% remote team focused on building Close so that no small, scaling business fails because it can't figure out sales.
We're hiring a Support Engineer at Close.
As Close grows, more customers are building on our API, running complex migrations, integrating multiple tools, and expecting faster, more technical answers. Close’s Support Engineering Team sits at the intersection of these customer problems and technical solutions. You'll spend time helping customers directly while also creating scripts, tools, and automation that make both our team and our customers more effective. The impact compounds: every script you write, every migration tool you build, every piece of internal tooling you create makes the next customer conversation faster and the next problem easier to solve.
As a Support Engineer, you'll be part support expert, part automation builder, part customer advocate.
You'll handle technical support during US business hours while writing scripts that solve customer problems, building internal tools that improve team efficiency, and creating tools that customers can reuse.
The Support team at Close is highly autonomous, deeply customer-focused, and technical compared to most SaaS support teams. You'll work with production data, become an API expert at a profitable company, and have direct influence on both internal systems and customer-facing tools.
Build a house you want to live in - Examine long-term thinking and action
No BS - Practice transparency and honesty, especially when it’s hard
Invest in each other - Build successful relationships with your coworkers and customers
Discipline equals freedom - Keep your word to yourself and others
Strive for greatness - Constantly challenge yourself and others
Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint.
Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2026, we’re headed to Barcelona, Spain!
Explore our product. Check out a demo!
We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume.
While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying exclusively on AI tools when completing an application, unless explicitly stated. Every application is read closely by humans and any obviously AI generated applications will be disregarded.
Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy.
If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k) Match
401(k) / Retirement Plan
Performance Bonus
PTO / Vacation
Parental Leave
Sabbatical
Flexible Hours
Employee Referral Bonus
Company Offsites / Retreats
Company Shutdown Days
4-Day Workweek
