Remote
US - Remote
$169K–$241K
🎧Support
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At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.
With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.
Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.
LinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands!
About the Role
We are looking for a Sourcing Team Lead to lead and scale our global sourcing function. In this role, you will combine hands-on sourcing expertise with people leadership, process ownership, and strong cross-functional collaboration. You will be responsible for ensuring reliable global sourcing, accurate catalogues, strong supplier relationships, and high-quality execution, while also coaching and developing a growing team.
You will work closely with Procurement, Customer Operations, Finance, and Customer Success to ensure sourcing decisions support both operational excellence and customer satisfaction.
Key Responsibilities
Day-to-Day Actions & Monitoring
• Lead global sourcing day-to-day activities of IT hardware and accessories, ensuring correct pricing, lead times, and availability.
• Oversee creation, maintenance, and quality of product listings across client catalogues.
• Ensure supplier updates (pricing, availability, EOL, lead times) are reflected accurately and on time.
• Act as escalation point for complex sourcing and catalogue issues (pricing discrepancies, availability gaps, data inconsistencies).
• Ensure all sourcing and catalogue updates meet agreed SLAs and quality standards.
• Partner closely with Finance on pricing alignment and discrepancy resolution.
Team Leadership & Management
• Lead, coach, and develop the Sourcing team (5 Analysts), setting clear priorities, standards, and ways of working.
• Own and maintain Zendesk reporting dashboards for the EU region, ensuring structure, consistency, and accuracy across fields, tags, and workflows
• Own team performance, workload distribution, and continuous improvement initiatives.
• Review open tickets daily, ensuring timely resolution and proper adherence to workflows
• Work closely with Procurement Project Management team on supplier onboarding, negotiations, pricing strategies, and sourcing models.
• Contribute to roadmap discussions by identifying sourcing-related risks, gaps, and improvement opportunities.
Process Quality, Improvement & Ownership
• Ensure agent correct usage of escalation pathways and resolve complex sourcing tickets directly or collaborate with relevant stakeholders
• Identify sourcing training needs through QA results, ticket audits, and trend analysis
• Partner with Knowledge Management to create or update internal articles
• Recommend operational improvements, workflow updates, or system changes based on Zendesk data insights
• Provide structured feedback to Operations and Product teams on recurring Support issues, themes, and gaps
Education & Experience
• Bachelor’s degree in support, Procurement, or related field (preferred)
• 4+ years of experience in sourcing, procurement, operations in a SaaS, tech, or fast-growing environment.
• 2+ years of team lead, or mentorship experience
• Strong understanding of global supplier ecosystems and sourcing workflows.
• Excellent stakeholder management and communication skills.
• Experience working with ticketing systems (e.g. Zendesk) and catalogue or order management tools.
• Comfortable operating in a fast-paced, cross-functional environment.
• Ability to structure, analyse, and interpret support data to influence team and operational improvements
Skills
Technical Skills
• Strong ability to work with product data, pricing, and technical specifications
• Good understanding of pricing logic, margins, currencies, and VAT/tax basics
• Strong written communication skills for supplier and client-facing interactions
• Strong attention to detail with the ability to maintain high-quality standards.
Soft Skills
• Exceptional attention to detail and accuracy
• Proactive, curious, and improvement-oriented attitude
• Strong ownership mindset with high attention to detail.
• Able to balance hands-on execution with team leadership.
• Structured, pragmatic, and solutions-oriented.
• Proactive in identifying improvements and driving change.
• Collaborative leader who raises standards and brings clarity.
Bonus Skills
• Zendesk admin experience
• Understanding of IT lifecycle, logistics flows, or hardware asset management
• Experience using tools such as Airtable, Retool, HiBob, or 15Five
• Background in a scaling start-up or SaaS environment
• Exposure to analytics tools (Looker, Power BI, Mode, etc.)
• Experience designing AI prompts, automations, or workflows
Workwize offers:
Our Team
Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.
We are looking forward to meeting you and discover if there is a match with the Workwize team!
