Senior Manager, Technical Account Management

Important: 1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Technical Account Management (TAM) organization plays a critical role in helping customers realize sustained, compounding value from 1Password by acting as trusted technical advisors throughout the customer lifecycle.

As Senior Manager, Technical Account Management, you will lead multiple customer-facing technical teams, including Technical Account Managers and Solutions Architects, responsible for driving customer outcomes, deep technical adoption, and long-term success across segments. You will operate as a senior people leader, organizational architect, and strategic partner to cross-functional leaders.

This role has expanded scope and influence, with ownership over team strategy, execution standards, capacity planning, and cross-functional alignment. You will shape how technical post-sale engagement scales, ensure consistency and quality across teams, and directly influence retention, expansion readiness, and customer trust.

You will partner closely with senior leaders in Implementation and Onboarding, Customer Success, Sales, Support, and Product to ensure customers receive cohesive, high-impact technical guidance and advocacy. This role blends senior people leadership, technical depth, operational excellence, and strategic thinking.

Adaptability, systems thinking, strong executive presence, and a high bar for talent development will be key to success.

This is a remote opportunity within the US.

What we're looking for:

Experience & Background

• 8+ years of experience in post-sale SaaS roles such as Technical Account Management, Solutions Engineering, Customer Success, or Support Engineering
• 4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions
• Proven experience leading both IC technical teams and specialized technical roles (e.g., TAMS, Solutions Architects, Engineers, or equivalent)
• Track record of successfully supporting customers across segments in complex, security-focused technical environments
• Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions
• Strong familiarity with security, identity, or IT administration domains strongly preferred
• Bonus: Hands-on experience with 1Password or another password manager

Leadership & Team Development

• Demonstrated ability to build, scale, and lead multi-layered, high-performing technical teams
• Experienced in managing managers and senior ICs, including succession planning and leadership development
• Sets and reinforces clear standards for technical excellence, customer engagement quality, and accountability
• Skilled in organizational design, role clarity, and capacity planning across multiple teams
• Creates an inclusive, transparent, psychologically safe environment that supports growth, feedback, and ownership
• Comfortable acting as a senior escalation point for complex customer and organizational challenges

Data & Technical Acumen

• Strong technical foundation with the credibility to guide, challenge, and mentor senior technical professionals
• Deep understanding of technologies such as SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, and SaaS architectures
• Strategic, data-informed decision maker who can identify trends, risks, and opportunities at scale
• Able to translate technical and customer signals into organizational strategy, investment priorities, and roadmap feedback
• Experience defining success metrics and operating rhythms for technical customer-facing teams

Customer & Cross-Functional Collaboration

• Senior, trusted partner to Customer Success, Sales, Sales Engineering, Implementation, Support, and Product leadership
• Able to align stakeholders across functions and levels, including executive audiences
• Customer-centric leader with a strong focus on value realization, long-term relationships, and scalable outcomes
• Navigates ambiguity with confidence and drives clarity through influence rather than authority

Communication & Enablement, & Influence

• Excellent written and verbal communication skills, with strong executive presence
• Confident representing the technical post-sale organization in leadership forums
• Able to clearly articulate risks, tradeoffs, and recommendations
• Champions enablement, documentation, and shared learning across teams and functions

What you can expect:

Learn & Build Context

• Develop deep expertise in the 1Password product, customer use cases, and security ecosystem
• Understand how success is measured across TAM, Solutions Architecture, and Customer Success
• Build strong relationships with senior internal partners and stakeholders

Lead & Develop the Team

• Lead and develop managers, Technical Account Managers, and Solutions Architects
• Establish clear expectations, success metrics, and growth paths across roles
• Drive hiring strategy, onboarding excellence, and long-term talent development
• Foster strong team rituals, communication norms, and knowledge-sharing systems

Own Strategy, Execution, & Outcomes

• Define and evolve engagement models, processes, and playbooks for technical post-sale teams
• Ensure consistent, high-quality technical engagement across all customer segments
• Align resources, skills, and priorities to customer needs and business goals
• Promote and model a “working out loud” approach to transparency and alignment

Support Customers & Escalations

• Act as a senior escalation point for high-impact, high-risk, or complex customer situations
• Partner with cross-functional leaders to drive resolution and maintain customer trust
• Ensure learnings from escalations inform process improvements and enablement

Reporting & Visibility

• Provide leadership with clear visibility into customer health, adoption trends, and risks
• Deliver insights and recommendations that influence strategy and investment decisions
• Represent the voice of technical post-sale teams in planning and prioritization discussions

USA-based roles only: The annual base salary for this role is between $155,000 USD and $225,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.

Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.

What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy

Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account

Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

Important: 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.