Senior Manager, Strategic Operations

Coinbase’s Physical Security (PhySec) team protects Coinbase’s people and places through proactive threat detection and mitigation, employee training and empowerment, and rapid, employee‑centric incident response. The team spans:

• Executive Protection (at‑risk individuals, travel, residential and event security)
• Intelligence (threat management, strategic intelligence, backgrounds & talent diligence)
• Physical Security Operations / GSOC (global incident response, guard force management, cold storage and COE support)
• Security Systems & Technology (access control, CCTV, alarms, radios, physical security design)
• Strategic Operations (L&D, metrics & reporting, special projects, procurement)

PhySec sits inside the broader Security & Privacy (S&P) organization and is tightly integrated with:

• Security Programs (TPM), who provide structure for large, cross‑org programs
• Security Strategy / BISOs and Technology Risk, who own the integrated security and technology risk posture
• Security Operations, Engineering, and Compliance teams across S&P and the company

The Senior Strategic Operations Manager,  Physical Security (L7) is the DRI who connects PhySec’s work to the rest of S&P — ensuring our strategy, OKRs, metrics, QBR content, and ERM view show up consistently in S&P‑wide planning, reporting, and decision‑making systems.

What you’ll be doing (ie. job duties)

• Own strategy and quarterly/annual planning (OKRs, QBRs, MBRs) for Physical Security, ensuring alignment with Security & Privacy and company priorities.
• Translate physical security initiatives into measurable business outcomes, risk-adjusted investments, and integrated KRIs reflected in enterprise dashboards.
• Build scalable operating systems — reporting, service catalogs, metrics, and governance — that provide consistent executive visibility into risk, incidents, and capacity.
• Evaluate risk and return across the Physical Security portfolio; lead headcount, budget, and vendor strategy with clear start/stop/scale recommendations.
• Drive cross-functional execution of complex, multi-region initiatives in partnership with S&P programs and stakeholders.
• Identify and implement AI and automation opportunities to reduce manual work and increase operational leverage.

What we look for in you (ie. job requirements)

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
• Experience: 8+ years in strategy/ops/COS/risk/security; 5+ years at senior manager+ in tech, security, or financial services.
• Security domain fluency: Physical security ops and risk (GSOC, EP, threat intel, EHS, systems); effective with technical and non‑technical stakeholders.
• Business‑level risk management: Quantify risk/return, tie investments to enterprise risk appetite, and communicate tradeoffs to L7+/ET with imperfect data.
• Operational excellence: Design/scale OKRs, QBRs, KRIs, dashboards, and governance (P/PS, RAPIDs) in high‑stakes environments.
• Executive communication: Crisp written/verbal narratives that convey risk, impact, and required decisions.
• Program/portfolio leadership: Drive multi‑quarter, cross‑functional delivery; manage multiple programs and stakeholders to completion.
• Influence without authority: Align, enforce standards, and drive behavior change across teams you don’t manage (senior ICs, managers, XFN).

Nice to haves

• Crypto/fintech or other highly regulated industry experience.
• Consulting, corporate strategy, or security program management background.
• Executive leadership support (chief of staff, strategy lead, or equivalent).
• ERM frameworks applied to security and technology risk.