Senior Manager - Account Development
Railroads didn't change the world because tracks were laid once. What transformed commerce was the expansion of connected networks: routes multiplied, standards emerged, and usage deepened over time. That expansion didn't happen by accident. It was driven by people who identified where connections mattered most, built the systems to sustain them, and led the teams that made it all move.
Mercury is in that expansion phase now. The tracks are laid. The Account Development team exists to deepen usage across a growing customer base, and it's already working. As the team scales, we're adding a second Senior Manager to lead alongside an existing peer. You'll start with a small group of ADMs and build the team largely from scratch through your own hiring.
This is a role for someone who has done this before. You've led a team running an upsell or expansion motion, you know what a high-performing ADM looks like, and you've coached people to consistently hit targets in a high-velocity environment. You'll come in with a foundation already in place: established playbooks, a peer to collaborate with, and a track record of results to build on. Your job will be to take a team of Account Development Managers and drive them to the next level. You'll own your team's performance against expansion and adoption metrics, contribute to the continued evolution of how the function operates, and serve as a critical feedback loop from customers back into Mercury's product and roadmap.
Lead and develop your team. Coach a team of Account Development Managers through structured 1:1s, call reviews, and account strategy sessions that drive real behavior change. Set clear standards for what great looks like across prioritization, customer engagement, expansion strategy, and follow-through, and hold the team to them. Hire and ramp new ADMs with clear expectations from day one.
Own your team's performance. Drive consistent attainment of expansion goals by tracking pipeline health, conversion rates, and leading indicators, then turning those insights into practical coaching plans. Keep expansion opportunities moving and step in when needed to unblock progress, reset momentum, or support high-stakes accounts directly.
Shape strategy and the go-to-market playbook. Define how the team identifies, prioritizes, and engages high-propensity accounts using product-usage data, lifecycle triggers, and predictive scoring. Continuously refine the balance between scalable one-to-many campaigns and high-touch engagements for top-value opportunities.
Lead cross-functionally. Serve as the primary Account Development voice with Product, Marketing, Data, and Revenue Operations, synthesizing customer feedback into actionable insights that influence roadmap and strategy, and partnering with Account Management Leadership to improve workflows and tooling as the team scales.
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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USD 220,800 - 276,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
401(k) Match
Stock Options
Pay Transparency
Parental Leave
Home Office Stipend
Sabbatical
Unlimited PTO
Learning & Development Budget
Minimum PTO Requirement
Fertility Benefits
Company Equipment