Professional Services Engineer, UKI

What you'll do

• Uses a consultative approach to customer engagements
• Does not focus on just “doing the work”
• Looks for opportunities to help the customer achieve their vision more effectively and efficiently
• Delivers on SOW with guidance from technical architects
  • SOW scope may include:
    • Installation and configuration of GitLab solutions in the customer environment
    • Provide technical training sessions remotely and/or on-site
    • Provide documentation for implementation, guides, maintenance, etc relevant to the customer requirements.
    • Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training
    • Develop and implement migration plans for customer VCS & data migration
• Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements
• Documents opportunities to help the customer achieve their vision more effectively and efficiently
• Communicate opportunities to the customer project and account team
• Supports engagement managers on quoting and scoping of SOWs
• Document and implement improvements for Professional Services engagement processes

What you'll bring

• Professional exposure with one or more IaC/CaC technologies:
  • Terraform
  • Ansible
  • Packer
  • Puppet
  • Chef
• Professional exposure with one or more cloud providers:
  • AWS
  • GCP
  • Azure
• Proficienct in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Experience using, deploying, or configuring GitLab
• Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
• Positive disposition and solution-oriented mindset
• Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates
• Self-motivated and self-managing, with strong organizational skills
• Shares GitLabvalues, and work in accordance with those values
• Ability to thrive in a fully remote organization
• ~20% travel may be required