People Experience Program Manager, Employee Listening & ERGs

Overview

We are seeking an exceptional Program Manager to be accountable for our existing Employee Resource Group (“ERG”) program at Instacart, and to help build an even more vibrant and impactful ERG community across our remote workforce.

ERG programs are a key component of employee experience here at Instacart, and we believe expanding the support we provide ERG leaders will continue to accelerate their careers and provide even greater impact for ERG communities across the company.

Our Diversity, Equity and Belonging program mission is to make Instacart a place where all employees can come, stay, and thrive. We are committed to cultivating a workplace where everyone is set up to succeed. We are excited to continue growing our ERG program to be even more inclusive and effective as a positive contributor to the Instacart employee experience.

Our People Experience team contributes to Instacart's broader people strategy, which is a core component of how we grow the pie and go far together — two of our foundational values. You will be part of the People Experience team at Instacart, and will partner closely with the Executive sponsors, ERG leads, our Human Resources Business Partners, and People Team leadership to drive impactful programming across the company. You will also work closely with leaders across multiple functions: Talent Acquisition, Communications, Legal, People Operations, and People Analytics at Instacart as you navigate measuring impact, defining goals and vision, and draw meaningful insights from data to help us make Instacart a best place to work!

About the role

• Own, evolve, streamline, and maintain the operating rhythms necessary to support ERG programming - enabling them to function seamlessly.
• Responsible for the application, election, and training of ERG leads, tracking and delivery of key projects that contribute to the ERG programs success.
• Developing cross-functional processes/trackers/tools for events, communications, and key moments, and communicating regularly with partner teams.
• Enabling and ensuring great collaboration between ERGs across the company, and amplifying their effectiveness to lead to better outcomes.
• Set standards for collaboration and optimizing information flows for the program (what is our goal, why is it important, and when, where, how we meet, communicate, and decide).
• Zoom in and zoom out, to see how all the moving parts should tie together, and systemize them into a functioning program aligned to a single set of goals.
• Make clear process documents and regularly iterate on processes to ensure you are a “one-stop-shop” for streamlining the connections between ERG leads and business teams, particularly for events, communications, and key moments.
• Meet regularly with ERG leads and ERG members to communicate key priorities, align on progress, and build relationships.
• Be an empathetic listener to concerns raised within communities, protect safe spaces, and provide key insights to the business.
• Be the facilitator of listening and understanding employee needs and sentiments across a diverse workforce and helping leaders respond appropriately
• Surface insights and employee experience themes around various facets of identity to leadership in order to bring our core value of “Go Far Together” to life.
• Drive transparent and effective communication to business partners regarding program progress, flags and decisions.

About You

Minimum Qualifications

• Experience in setting and executing progressive people and workplace strategies, and building inclusive spaces enabling employees to do their best work.
• 5+ years proven experience in program management. Work independently to define and contain complex problems, prioritize effectively, and deliver quickly.
• Experience creating and driving program processes which enable smooth execution, continuous improvement, and minimal waste
• Outstanding stakeholder management, verbal and written communication skills with the ability to interact with technical and non-technical global, cross-functional groups.
• Exceptional emotional intelligence, judgment, and ability to cope with emotional content, difficult conversations, and issues of identity, trauma, and belonging.
• High attention to detail and ability to distill complex ideas into clear guidance and communications.
• Ability to maintain order, focus and calm in times of ambiguity, emotion, stress, or changing priorities.
• Able to influence outcomes and people without reporting lines.
• Have a roll-up-your-sleeves and get the work done attitude.
• See the glass half full and be pragmatically optimistic.

Preferred Qualifications

• Experience in HR and ERG program management
• Experience managing people, policies, and/or HR strategy
• Experience managing across a broad and varied client group