Manager, Revenue Operations

Position: Manager, Revenue Operations  Location: Remote India Reports To: Sr. Director, Revenue Operations About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. About the Role: HighLevel is hiring a senior, hands-on leader to own the end-to-end GTM Annual Operating Plan (AOP) — covering both revenue and costs — and to ensure the plan remains accurate, actionable, and trusted throughout the year. This role sits within Revenue Operations and works in deep partnership with Finance and GTM leadership. You will not only build the AOP, but also run the operating rhythm of the business: forecasting, scenario planning, tracking actuals vs plan, and driving cross-functional actions when the business deviates from plan. This is a highly visible role with direct impact on how HighLevel allocates resources, manages growth, and improves SaaS fundamentals like churn and unit economics. Why This Role Matters: At HighLevel’s scale, the Annual Operating Plan is not a once-a-year exercise — it is the foundation for decision-making across GTM. Hiring plans, marketing investments, churn initiatives, and growth targets all depend on having a plan that is grounded in reality, resilient to change, and continuously refreshed. This role ensures: -Leadership always knows where the business stands vs plan -Revenue and cost decisions are made together, not in silos -Investments are evaluated through ROI and capacity-driven lenses -SaaS metrics like churn are owned, managed, and improved — not just reported If this role is done well, the company operates with clarity, discipline, and confidence. What You’ll Be Doing:  End-to-End GTM Annual Operating Plan (AOP) -Own the full lifecycle of the GTM AOP, including: -Revenue planning (new business, expansion, retention) -Cost planning (headcount, tools, marketing spend, programs) -Integrated scenario planning and trade-off analysis -Build and maintain a driver-based AOP grounded in SaaS fundamentals. -Partner closely with Finance to ensure GTM plans integrate cleanly into the company-wide budget and forecast. -Act as the single owner of plan integrity, assumptions, and consistency. Continuous Forecasting, Scenario Planning & Performance Management -Own the rhythm of the business, including: -Weekly / bi-weekly forecasting -Monthly close-to-forecast reconciliation -Quarterly re-forecasting and QBR preparation -Executive and leadership readouts -Run bottoms-up forecasting across GTM and keep forecasts continuously current. -Build a strong scenario planning and risk management muscle, maintaining base, upside, and downside views tied to leading indicators. -Identify gaps, risks, and opportunities early and drive alignment on mitigation plans. Revenue, Cost & Capacity Planning with ROI Discipline -Connect capacity models directly to revenue and retention outcomes: -Rev growth capacity (ramp, productivity, attainment assumptions) -Customer Success capacity (coverage models, retention impact) -Marketing capacity (spend efficiency, pipeline and revenue contribution) -Own GTM headcount, tools, and spend planning through capacity-based, ROI-driven models. -Partner with Marketing to plan and evaluate ROI-driven investments, including performance marketing. -Build a culture of disciplined investment decision-making by clearly linking spend to expected outcomes and holding plans accountable. Horizontal Ownership of Key SaaS Metrics  -Take horizontal ownership of critical SaaS metrics, with churn as a primary focus. -Own metric definitions, planning assumptions, and targets. -Program-manage cross-functional churn reduction efforts across Product, CS, Revgrowth, and Marketing. -Ensure churn improvements (or risks) are reflected directly in forecasts, scenarios, and the AOP. Operating Governance & Executive Communication -Establish and maintain a single source of truth for GTM metrics, assumptions, and forecasts. -Raise the bar on planning rigor, forecasting hygiene, and accountability across GTM leaders. -Translate complex analyses into clear, decision-oriented narratives for executives. -Support leadership with data-backed recommendations during planning, QBRs, and executive reviews. What You’ll Bring: -8 years of total experience in Revenue Operations, Strategic Finance, FP&A, or GTM Strategy with 2+ years of team management experience. -Proven ownership of Annual Operating Plans that include both revenue and costs. -Deep, hands-on understanding of SaaS business models (churn, retention, CAC, LTV, unit economics). -Strong experience with forecasting, scenario planning, and capacity-based modeling. -Advanced analytical skills (Excel/Sheets, SQL, BI tools). -Ability to influence senior stakeholders and lead horizontally without direct authority. Career Growth & Impact: This role is ideal for someone who wants to: -Be the central owner of the GTM operating plan and operating rhythm -Shape how a SaaS business evaluates growth, risk, and investmentBuild deep credibility with executive leadership -Grow into broader RevOps, GTM strategy, or executive roles over time Your work will directly shape how HighLevel plans, invests, and scales its growth.