Global Immigration Program Manager

The immigration team owns the day‑to‑day operations and continuous improvement of our global immigration program. As a Global Immigration Program Manager, you’ll own a high‑impact portfolio of cases and vendor relationships, ship clear guidance, and use data to improve speed, quality, and cost in service of our business and employees.

What you’ll be doing (ie. job duties)

• Serve as a key subject‑matter expert on global immigration across major categories (e.g., H‑1B, TN, E‑3, L‑1, O‑1, PERM/green card, J‑1), providing clear guidance, scenario planning, and recommendations to HR and business partners, with escalation support from senior leaders and external counsel on the highest‑risk matters.
• Build and improve the immigration operating model: document and standardize processes; partner with Tier 1/Tier 2 teams so they can reliably run repeatable work; identify and close gaps in enablement and controls.
• Manage the annual H‑1B CAP portfolio and ongoing case lifecycle (portability, amendments, extensions) to avoid business disruption: own timelines, documentation readiness, vendor coordination, and stakeholder communication.
• Support global expansion and M&A workstreams by assessing work authorization feasibility, cost, and timelines; contribute to go/no‑go guidance and implementation playbooks in partnership with Legal, Global Mobility, and other People partners.
• Establish crisp intake and employee/manager communications: maintain Jira/HRIS request flows, publish FAQs and how‑to guides, and provide calm, structured updates during regulatory changes or travel disruptions.
• Define and maintain operational KPIs (e.g., time‑to‑file, approval rate, error/redo rate, cost‑per‑matter); run regular reviews with your manager and partner teams and drive continuous improvement experiments based on data.
• Partner with HR Tech/People Analytics to translate immigration needs into clear requirements, automate repetitive workflows, strengthen document controls, and ship dashboards that reduce manual work and error paths.

What we look for in you (ie. job requirements)

• 5+ years corporate immigration and/or global mobility experience across in‑house and/or top‑tier law firm environments, including deep US expertise and practical exposure to multi‑country issues.
• 1–2+ years providing work direction or mentorship and/or running a scaled vendor/outsourced workload (no direct reports required): you raise the bar through clear expectations, SOPs, and metrics, and are comfortable managing day‑to‑day operations within your scope.
• Strong program and project management skills: you simplify complex requirements, keep multiple workstreams on track, and leave behind documentation and playbooks that others can run independently.
• Demonstrated success building or scaling immigration/mobility programs (policy, controls, enablement, vendors, reporting) with measurable improvements in SLA, quality, cost, and/or stakeholder satisfaction.
• Clear, business‑aligned judgment and communication: you translate legal nuance into practical options for HR and business partners, write crisp guidance, and are comfortable presenting to senior leaders with support from your manager.
• Data‑driven operator comfortable with Jira/ATS/HRIS and case‑management tooling; you look for opportunities to automate repetitive steps and use data to spot issues and prioritize improvements.

Nice to haves

• Global immigration experience across LATAM, EMEA, and APAC.
• High‑growth tech/fintech experience, including multi‑country expansions (entity, EOR, conversions) and post‑close M&A integration.
• Track record moving work from Specialist to Tier 1/Tier 2 via SOPs, training, and guardrails.

Job #: P75999