Job Description
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
About the Role
We’re looking for a Program Manager, People to serve as the agile "engine room" for the People organization at HighLevel. Reporting directly to the Chief of Staff in the CPO’s Office, you will lead a lean, high-impact Project Management Office (PMO) dedicated to translating strategic vision into disciplined execution.
This isn't a "check-the-box" administrative role; it is a senior individual contributor position designed for a specialist who thrives on solving complex, cross-functional puzzles. You will own the project lifecycle across multiple HR domains, ensuring that our highest-priority initiatives land effectively and sustainably.
The ideal candidate is obsessed with the internal customer experience—viewing every process, toolkit, and rollout through the lens of the employee and manager. You must be a master of "just enough" governance: providing the structure and documentation needed for executive visibility while remaining fluid enough to shift gears instantly in our fast-paced, high-growth environment.
Why This Role Matters
At HighLevel, we move fast, but speed without structure leads to friction. This role is the bridge between "what" we want to achieve and "how" it actually gets done. By establishing agile governance and process rigor, you ensure that the People team’s efforts are sequenced correctly, resourced effectively, and delivered with excellence.
You matter because you protect our culture of Customer Obsession. By managing dependencies and proactively mitigating risks, you prevent "initiative fatigue" and ensure that every new program feels like a value-add to the organization rather than a burden. Ultimately, you are the architect of our operational backbone, enabling the CPO’s Office to scale with precision and driving measurable impact that keeps our talent—and our business—ahead of the curve.
What You’ll Do
