Associate Account Manager

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Overview

We’re looking for an Associate Account Manager to join our growing Sales team. In this role, you’ll support a portfolio of customers by building strong relationships, managing renewals, and identifying opportunities for growth.

This is an early career account management role designed for someone eager to learn the craft. You’ll partner closely with Account Managers, Customer Success, Sales, Marketing, and Billing to ensure customers are supported and positioned for long term success with Customer.io.

Some things you’ll do

• Manage a book of business, serving as a primary point of contact for assigned accounts
• Support renewals and expansion efforts in partnership with Account Managers
• Build trusted relationships with customers and understand their goals and usage of Customer.io
• Monitor account health and key performance indicators, identifying risks and surfacing opportunities early
• Collaborate cross functionally with Customer Success, Sales, Marketing, and Billing to ensure a seamless customer experience
• Maintain accurate account records and activity in our CRM
• Continuously build your knowledge of our product, customers, and industry trends

What we’re looking for

• 1–2 years of experience in Sales, Customer Success, Account Management, or another customer facing role
• Strong communication skills with the ability to build rapport and trust
• Organized and detail oriented, with the ability to manage multiple accounts and priorities
• Comfort working in a fast paced, remote environment
• Curiosity and a genuine interest in helping customers succeed
• Experience working in SaaS or using CRM tools is a plus
• Must be located in the UK or Ireland

You’ll be successful in this role if you

• Proactively build relationships rather than waiting for customers to reach out
• Spot risks and growth opportunities early and communicate clearly
• Stay organized while balancing multiple deadlines and conversations
• Take feedback well and show consistent growth in your account management skills

Compensation & Benefits

We believe in transparency. Starting salary for this role is $60,000 Base + $25,000 Variable = $85,000 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, retirement matching, remote work stipends, professional development budget, sabbatical leave, and more.

See full benefits here →

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

• 30-minute Zoom call with a Recruiter
• 45-minute Zoom call with the Hiring Manager
• Take home assignment
• Assignment review call with the Hiring Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conferencing platform that we use, and offers will be extended in writing on official Customer.io letterhead.

Join us

We believe in empathy, transparency, responsibility, and yes, a little awkwardness. If you’re excited to grow your career in account management while helping customers succeed, we’d love to hear from you.