Crafting a Great Remote Onboarding Experience: Strategies for Leaders

The remote work revolution exposed a dirty secret: most companies suck at onboarding. When everyone was in the office, good managers and team members could mask the flaws. New hires soaked up the vibe by proximity. But virtual workers don't get those ambient cues and their mentors cannot look across the room and see at a glance how bored or overwhelmed they may be. This casual "learn-by-observing" method, though imperfect, was often enough to disguise flaws in an organization's onboarding process (or lack thereof).

The remote work era demands a more deliberate approach to onboarding. Without the physical cues that signal confusion, boredom, or the need for social connection, the stakes for crafting an engaging and comprehensive onboarding process skyrocket. It's not just about ensuring productivity; it's about nurturing mental health and fostering a sense of belonging from miles away.

Remote Onboarding Reimagined

1. Start Before Day One

The onboarding journey kicks off the moment a new hire accepts their job offer. Engage them early with clear, exciting communication about what's to come. This not only builds anticipation, but also eases the anxiety of the unknown, making them feel immediately part of the tribe.

2. Seamless Provisioning‍

Nothing sours the learning experience like technology hurdles. Ensure your newbies have smooth access to the tools and systems they need from day one. There is nothing more frustrating for a new hire or their trainer than finding out about all these different systems one by one and chasing down the various admins to gain access, or have a license provisioned. 

3. Diverse Learning Paths‍

Recognize the varied rhythms of learning and working across different time zones by blending live and self-paced training. Incorporate interactive elements to keep engagement high and make learning stick.  If your organization isn’t large enough to have a formalized training program like this, try having teams create a lighter onboarding guide for their new hires. This can be as simple as a scavenger hunt style list where the new hire reviews resources and attempts to complete certain tasks. Learning how to leverage the right resources to find the answer to a question is far more important than learning the answer itself. 

4. Continuous Dialogue‍

In a world where you can't physically see your team, regular check-ins prevent your new hires from falling through the cracks. Use these moments to adjust onboarding as needed and ensure your new hires aren't oscillating between the extremes of boredom and overwhelm.

5. Mentorship Magic

‍Pairing new hires with a buddy or mentor within the organization can significantly enhance the onboarding experience. This relationship provides new employees with a go-to person for questions, guidance, and integration into the company culture. It's a crucial step in building internal networks and fostering a sense of belonging. If you have a smaller team, it can be a good idea to have the mentor be from another team. Your new hires are already going to meet everyone on their team as they acclimate to their role. Befriending someone from another team will help expand their social circle and ability to navigate the organization in meaningful ways.

6. Foster Informal Bonds‍

Create spaces for casual interaction beyond structured meetings. Whether it's virtual coffee breaks or game sessions, these moments build the community feel that is essential in a remote setup.  These activities can break down barriers and promote a more cohesive and inclusive team dynamic. It’s okay to have some of these activities be scheduled, but try to facilitate some spontaneous interactions as well. There are so many ways to spend time together digitally. We do not have to limit ourselves to virtual happy hours.  

7. Thoughtful Introductions‍

Rethink the marathon of meet-and-greets. In an attempt to be inclusive, many organizations have been having new hires meet with executives, other team managers and so on. This is a great idea in spirit, but in practice it often takes the form of new employees in Zoom call marathons and your leaders showing up late and unprepared to these calls as other, more pressing meetings run over or take up their mental bandwidth. It’s also a lot of social pressure for a new hire to be introduced to so many important people consecutively and to repeat a lot of the same talking points about their background. How many times can you say “excited to be aboard” before you want to abandon ship? 

To take the edge off, try spacing these calls out. If possible have a manager or mentor join with the new hire to do the introduction and help facilitate the conversation. After all, if we were in the office would you just book a conference room for your new hire and have everyone parade through one by one or would you take them around and introduce them? Spreading out interactions with leaders and team members makes each introduction count, ensuring new hires feel truly seen and not just part of a routine.

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8. Community Building

‍Encourage your new hires to bond with each other as well as with their individual teams and the company as a whole. No one understands the first day jitters better than someone else who is experiencing it at that moment. In addition to providing an opportunity to bond over shared experiences, a new hire Slack channel can be a great place for people to help each other resolve questions before asking more tenured (and presumably busier) teammates.

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9. Use the Right Tools

One of the most common mistakes in onboarding (and remote work in general actually) is to force all types of communication through tools that weren't meant for it. We sleepwalk into habits, reaching for the nearest comfortable tool. Zoom and Slack end up being used for all communication, whether they are meant for that or not. Sure, use those tools but consider other ways to replicate and improve upon the traditional onboarding experience.

For example, Loom is a great way to have your team share insights with your new hires and the rest of the team as well. With Loom you can replicate the experience of sitting with someone in the office or watching someone show you how to do something on a Zoom call... except you can keep it forever, watch it at double time and embed it into your documentation. A tool like Whimsical or Miro can help you create flow charts, mind maps and visual documentation. Living documentation hubs like Notion or Confluence allow new employees instantly transform from students into contributors.

Remotivated receives no compensation from any of these vendors for these recommendations. We just hate it when people are drowning in flooded email inboxes and all day meeting marathons.

10. The Student Becomes the Trainer

It's like having your young child babysit the toddler, except in a work context it's not even considered negligence! Seriously though, countless studies have shown the efficacy of learning by teaching to help solidify understanding. It's also a great confidence boost for your new hires to take a little victory lap by showcasing what they've learned as they transition to actively contributing on the team.

It's easy to lose track of how much you've learned and let imposter syndrome take over. Sharing what they've learned helps new hires absorb the amount of growth they've gone through. This shouldn't be limited to synchronous training. No one knows better than your new hires what documentation they relied on was out of date, incomplete or just non existent. Who better to fix those obstacles than the people who just overcame them?

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Looking Ahead: The Journey Continues

I actually felt a little guilty writing this piece because so many of my new hires in previous roles did not receive the sort of experience I'm describing, because at the time, I was stuck trying to replicate the in-office experience in a remote environment. But that's what's so cool about this Remote revolution we find ourselves in. The pace of progress is astounding. Now, with the tactics above and the amazing technology we have at our disposal, leaders can easily craft onboarding experiences that are vastly better than what we experienced ourselves as new hires.

Let's redefine what it means to onboard, engage, and thrive in the remote work era together.

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