At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!
As a Technical Account Manager at Docker, you will act as a strategic partner to our most critical customers, helping them maximize the value of Docker’s platform. You’ll bridge the gap between engineering and business outcomes, ensuring our customers succeed not just in using Docker, but in transforming how they build and ship software.
You’ll guide adoption strategies, anticipate technical blockers, and champion customer needs back into the product. You’ll also help shape what world-class customer success looks like at Docker as we scale.
Responsibilities
- Drive product adoption aligned to customer objectives and serving as the trusted advisor for our customers.
- Collaborate with the sales team to document the customers SDLC, software-related business goals, and challenges.
- Conduct Executive Business Reviews to highlight the value that we provide to our customers and how we help our customers achieve their goals.
- Facilitating communication between the customer and Docker's Support, Implementation, Product, and Engineering teams.
- Stay up to date with Docker technologies and overall industry trends.
Qualifications
- Proven experience in customer-facing technical roles (e.g. TAM, Solutions Architect, DevOps Consultant).
- Strong understanding of containerization, CI/CD, infrastructure-as-code, and developer tooling.
- Skilled at identifying patterns and building system-level strategies beyond just fixing symptoms.
- Comfortable navigating technical ambiguity and complex org structures with empathy and confidence.
- Effective communicator who can engage both ICs and execs across customer and internal teams.
- Bonus: Experience supporting developer-first platforms or working within cloud-native ecosystems.
What to Expect
First 30 Days
- Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks.
- Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms.
- Meet your portfolio of customers and understand their environments, goals, and success metrics.
- Build relationships with internal partners including Support, Product, and Sales.
- Review existing customer documentation and success plans to identify initial opportunities for impact.
First 90 Days
- Take ownership of a customer portfolio and begin leading account engagements.
Conduct your first technical or executive business reviews with guidance from your manager. - Establish a cadence of customer check-ins, documenting key success milestones and adoption progress.
- Identify at least one process or content improvement that can scale customer engagement or reduce friction.
- Contribute to cross-functional discussions that connect customer insights with product feedback.
One-year Outlook
- Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores.
- Build executive relationships and serve as the customer’s voice within Docker.
- Contribute to building the broader TAM engagement model through shared best practices and enablement resources.
- Demonstrate impact through increased customer value realization, renewal success, and platform expansion.
- Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement.
Docker does not offer visa sponsorship for this role.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.
Please see the independent bias audit report covering our use of Covey here.
Perks
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave
- Technology stipend equivalent to $100 net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture, with offices in Seattle and Paris
Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
