Supplier Manager, Global Import Compliance

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

As a Supplier Manager on Block's Global Freight & Trade Compliance team, you'll be responsible for managing our global import compliance program across all of Block's Hardware portfolio. You'll own our customs clearance operations and import compliance strategy across all brands. You'll develop and execute strategic sourcing initiatives while managing complex supplier business relationships, including pricing and contract negotiations, service quality, risk mitigation, and compliance assurance. Working within a lean, flexible logistics team, you'll build scalable compliance solutions that support both new product development and sustaining operations in the markets where Block operates, including the US, Canada, EU, UK, Japan, and Australia.

This role goes beyond traditional import compliance -  you'll work with cross-functional and external partners to drive outcomes in an outsourced compliance model through flexible solutions and strategic sourcing. As a high agency individual contributor, you’ll drive results through influence and partnership and lead complex negotiations, design scalable customs processes, and develop strategies that balance cost, speed, and operational excellence. As our subject matter expert for global import compliance, you'll bring deep industry knowledge and an established network of supplier relationships. You'll quickly assess our current program against industry benchmarks, optimize existing partnerships, and strategically develop new capabilities where needed. Where industry standards don't exist or don't fit Block's unique needs, you'll have the confidence and expertise to define what "good" looks like and establish performance standards that drive results. You'll have the autonomy to implement your vision while protecting Block's brand and partnerships in every market we operate.

You Will

• Design and optimize customs clearance networks for speed, cost, and compliance accuracy
• Lead strategic sourcing initiatives including vendor selection, relationship management, and market intelligence
• Establish self-service capabilities and automation to reduce manual intervention and enable cross-functional teams
• Drive continuous improvement in clearance times, entry accuracy, and exception reduction through supplier performance management
• Develop and own business continuity plans to mitigate supply chain disruptions
• Manage HTS classification programs for Block's product catalog, including finished goods, components, and engineering assets
• Ensure accurate duty assessment and proper application of trade preference programs and duty drawback opportunities
• Oversee customs valuation, record retention, and supplier documentation requirements
• Lead operational implementation of Global Trade Management (GTM) systems 
• Create and maintain supplier performance metrics and lead quarterly business reviews
• Design scalable processes and documentation that elevate team knowledge
• Manage critical, ad hoc, and expedited shipments to ensure supply chain continuity

You Have

• 8+ years of experience in global logistics procurement and carrier management
• Deep expertise in HTS classification, customs valuation, entry filing, and import regulations, Licensed Customs Broker or Certified Customs Specialist is a plus 
• Established network of industry contacts and supplier relationships across customs brokerage, freight forwarding, classification services, and trade technology providers
• Demonstrated ability to reduce exceptions and improve clearance accuracy through effective supplier management
• Strong track record managing outsourced compliance programs across multiple regions
• Demonstrated excellence in stakeholder management across cross functional teams, including communicating with technical and non-technical audiences 
• Comfort with ambiguity and proven ability to establish standards where none currently exist 
• Expertise in contract structuring and negotiation
• Experience implementing Global Trade Management (GTM) systems (Oracle, SAP, Descartes)
• Advanced analytical skills with ability to identify trends and drive process improvements

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.