Sr Sales Manager

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

We’re hiring a Senior Sales Manager to lead a team of Account Executives.

This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution. You’ll coach reps, inspect deals, drive forecast accuracy, and create the structure that allows strong performance to repeat quarter after quarter.

You’ll contribute insights to sales leadership — what’s working, what’s not, where we should adjust — but your primary accountability is team performance and development.

Some things you'll do

Lead and Develop a High-Performing Team

• Coach and develop Account Executives to consistently meet or exceed quota
• Run focused 1:1s centered on deal quality, skills growth, and accountability
• Support rep ramping and address performance gaps early
• Foster a team culture rooted in ownership, collaboration, and high standards

Drive Pipeline Health and Forecast Accuracy

• Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and next-step clarity
• Improve predictability by strengthening inspection discipline and CRM hygiene across the team
• Maintain appropriate pipeline coverage and proactively identify creation gaps
• Reinforce structured, rep-owned outbound execution tied to measurable standards and pipeline outcomes
• Use metric review and experimentation to improve outbound effectiveness over time

Support High-Quality Deal Execution

• Coach reps to run thoughtful, well-qualified mid-market opportunities from discovery through close
• Elevate deal strategy by strengthening positioning, value articulation, and executive-level communication
• Help reps navigate complexity in pricing, stakeholder alignment, and procurement processes
• Identify patterns in stalled deals and raise the team’s overall execution maturity

Partner Cross-Functionally

• Collaborate with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve execution
• Share frontline feedback on messaging, territory design, and enablement
• Pilot and operationalize GTM initiatives within your team

What we're looking for

• 7–10 years total sales experience, with 3–5+ years managing quota-carrying reps, preferably within the Marketing Technology SaaS industry.
• Demonstrated success leading mid-market or high-velocity sales teams
• Strong pipeline inspection and forecasting discipline
• Experience coaching outbound pipeline generation in evolving sales motions
• Familiarity operating within a structured qualification framework such as MEDDICC
• Clear, direct communicator comfortable holding high standards
• Proven ability to work cross-functionally in a collaborative, growth-stage environment

Compensation & Benefits

We believe in transparency. Compensation for this role is $145,000 base + $145,000 variable = $290,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute conversation with a Recruiter
• 45-minute conversation with the Hiring Manager
• 1:1 conversations with cross-functional partners
• One week to complete a take-home assignment, followed by a 60-minute review call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.