Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
As our SMS product footprint continues to grow, we’re investing in the operational rigor behind how customers launch and scale messaging. We’re hiring an SMS Specialist to support Twilio SMS onboarding, provisioning, and operational execution.
This is an individual contributor role embedded within our Technical Support organization, focused on ensuring customers can successfully register, configure, and launch SMS with confidence. You’ll manage onboarding workflows, support compliance-related reviews, and serve as a first line of operational support for SMS-related issues.
We believe in transparency. Starting salary for this role is $75,000 - $80,000 USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to increasing inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-aware hiring practices, and expand our global impact.
Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official Customer.io letterhead.
If you’re excited about bringing precision and operational excellence to SMS onboarding at scale, we’d love to hear from you.
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
Wellness Stipend
401(k) Match
Equity / RSUs
Unlimited PTO
Parental Leave
Caregiver Policy
Sabbatical
Home Office Stipend
Learning & Development Budget
Coworking Allowance
Employee Recognition Awards
Volunteer Time Off
Company Offsites / Retreats