This role can be performed remotely anywhere within Bogotá, Colombia.
As a Software Engineer on the Digital Experience Analytics + Agents (DXAA) team, you will play a pivotal role in empowering Fullstory customers by delivering critical insights into their users' digital interactions through AI powered product analytics features.
Every day, you will be architecting and developing robust systems, experimenting with the latest in AI, and collaborating closely with a passionate team to turn complex data into delightful user experiences. To excel in this job, you must be product focused, possess a strong customer centric mindset, and have a high level of ownership & autonomy. Ideally you will also have a strong background in full stack engineering and demonstrable experience building and deploying AI Agents or features powered by Large Language Models (LLMs).
In a typical day, you might
- Collaborate with Design, PM, and Engineering teammates to plan, architect, and build complex features in a tight feedback loop with our customers. Well-written communication is essential.
- Architect, build, and scale systems that unlock key functionality across all of our products and teams using React, Typescript and Go.
- Partner with our AI Platform team to build innovative AI Agents that better serve our customers’ needs.
- Maintain and troubleshoot parts of Fullstory's production environment, proactively identifying and addressing potential issues, and driving improvements to system reliability and performance.
- Drive improvements to engineering processes, tooling, and best practices, contributing to the overall efficiency and effectiveness of the engineering organization and sharing your expertise in AI development.
Here's what we’re looking for
- Experience designing, building, and maintaining scalable, enterprise-grade services using languages like Go, C++, Rust, or Java.
- Experience in a fullstack environment, with an ability to contribute across the stack when needed using React, TypeScript, or similar front end technologies.
- Experience building and deploying AI/LLM-powered features or AI Agents, either in a professional capacity or through significant personal projects.
- Bachelor's degree in Computer Science, Computer Engineering, related field, or equivalent experience.
- English language fluency (speaking, reading, writing) is required for collaboration with our US-based teams.
The impact you will have in 6 Months
- You will be delivering features to production with growing autonomy, taking ownership of projects that directly help our customers understand their digital experience issues.
- You will have become a trusted technical voice on the team, influencing the design and architecture of new AI-powered features on the product roadmap.
The impact you will have in 12 Months
- You will have taken ownership of a significant AI-related project, delivering features to production that directly enhance our customers' ability to understand their digital experiences.
- You will be a go-to expert for a core part of our AI infrastructure, using customer insights and your deep technical knowledge to mentor others and shape the future of the product.
This is a full-time employment opportunity facilitated via our Employer of Record (EOR), Rippling. Your local employment- payroll, benefits, and compliance, will be administered by Rippling in accordance to the local labor laws in your country.
The base salary for this position ranges between $80,000 - $89,000 USD. Base salary will vary based on relevant experience, job-related skills and qualifications. This role is also eligible for a discretionary bonus of up to 10% of base salary, contingent upon Fullstory meeting its performance targets.
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About Fullstory
Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes.
We’re building something special at Fullstory- and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together.
How we support you
Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer:
- Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays.
- Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
- Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees.
- Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend.
- Team Collaboration. Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up.
- Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances.
- Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones.
Fullstory is proud to be an equal-opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply– we'd love to hear from you!
