Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).
As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.
As the Senior Escalation Support Engineer, you will be responsible for handling complex customer issues that require advanced troubleshooting, deep technical expertise, and collaboration across engineering, product, and support teams. You will work as the bridge between frontline support and engineering, ensuring critical incidents are resolved efficiently while improving processes to prevent future issues.
Hands-on working experience with Java/J2EE.
Able to troubleshoot Java/Spring based applications
Important: This role is an existing vacancy
#LI-AL1 C4
We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.
The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:
If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.
Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).
We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.
”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!
Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!
AI Disclaimer: Camunda may use AI tools to aid the screening of applications.
Mental Health Benefits
Fitness Stipend
Health Insurance
Life Insurance
Disability Insurance
Stock Options
401(k) / Retirement Plan
Pay Transparency
Performance Bonus
Unlimited PTO
Home Office Stipend
Work From Anywhere
Coworking Allowance
Learning & Development Budget
Mentorship Program
Company Offsites / Retreats
Team Events & Social Budget
Parental Leave
