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Order Management Specialist (Contractor)
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
The Order Management Specialist owns the end-to-end lifecycle of customer orders—from quote creation through order fulfillment, billing readiness, and revenue recognition. This role is critical in ensuring data accuracy, operational efficiency, and a seamless customer experience by maintaining high-quality data in CPQ and CRM systems and partnering closely with Sales, Billing, Finance, and Revenue Recognition teams. The ideal candidate is highly detail-oriented, process-driven, and thrives at the intersection of Sales Operations, Deal Desk, Systems and Tools, and Finance, with a strong focus on
downstream accuracy and compliance.
Order & Quote Management
CPQ & Data Maintenance
Billing & Revenue Readiness
Cross-Functional Collaboration
Process Improvement & Reporting
About You
Minimum Qualifications
Preferred Qualifications
Hourly Rate - $60/hour
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Mental Health Benefits
Wellness Programs
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Fertility Benefits
Parental Leave
Flexible Schedule
Employee Resource Groups
Learning & Development Budget
Home Office Stipend
Unlimited PTO
Company Shutdown Days
Sabbatical
Volunteer Time Off
Charity Matching
Company Equipment
