Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
The role
Kit Studios is Kit’s in-house creator studio space where creators can record high-quality podcasts and video content in a professional production environment, free for creators on our Creator and Creator Pro plans.
As a Kit Studios Coordinator + Operations Manager, you’ll manage our Boise Podcast studio, where creators come to produce content for their creator businesses. As Kit grows its studio footprint, we need someone who can ensure every creator who walks through the door has an excellent experience—while also building the operational backbone that helps all our studios run smoothly (Boise, Chicago, and NYC)
This role splits time between hands-on studio coverage in Boise (greeting creators, managing bookings, troubleshooting technical issues) and cross-studio operations (owning backend systems, supporting other coordinators, tightening processes). You'll be the go-to person for day-to-day studio ops.
This role is a great fit if you enjoy balancing face-to-face hospitality with behind-the-scenes systems work—and you like being the person who makes things run better for others.
Your support system
You'll report to Haley Janicek, Head of Creator Community at Kit.
You'll work closely with:
- Other Kit Studios coordinators in Chicago and NYC
- Cross-functional partners in marketing, sales, support, and operations
You'll have regular access to Haley and the broader community team, but you'll also be trusted to own your work and make decisions independently.
What you'll do
- First Week: Meet Haley and the Kit Studios team. Shadow studio sessions in Boise to understand the creator experience and how to operate studio equipment. Learn the booking system, studio setup, and troubleshooting basics. Review existing documentation, processes, and flywheels across studios
- First Month: You’ll manage Boise studio shifts independently (Monday, Wednesday, Friday). Greet creators, manage day-of logistics, and handle technical troubleshooting as needed. Audit current backend systems (Wix, booking workflows, internal docs) and identify opportunities to improve. Begin answering day-to-day coordinator questions and supporting peers in other locations
- First Six Months: Fully manage studio operations in Boise with confidence and consistency. Maintain and improve strong creator NPS scores through excellent in-studio experience. Help convert studio users into Kit Creator Pro plan upgrades through excellent knowledge of the product and clear value communication. Build systems and documentation that help all studios run more smoothly (e.g., booking workflows, coordinator playbooks, FAQ resources). Act as the operational liaison for coordinators across locations—answering questions, tightening processes, reducing friction. Start building content flywheels that support studio growth (social posts, creator testimonials, case studies, referral loops)
- First Year: Be the operational backbone of Kit Studios—coordinators know they can come to you with questions and support. Consistently driving studio users to expand to our Creator Pro plan upgrades through excellent knowledge of the product and clear value communication. Drive measurable improvements in studio utilization, booking efficiency, and creator satisfaction. Support studio expansion and launch efforts (including new locations). Shape how Kit Studios operates as we scale.
What will S.E.T. you up for success
Skills
- Strong operational and organizational skills—you know how to build systems that make work easier for others
- Excellent customer service and hospitality instincts—you make people feel welcome and supported
- Comfort with tools like Google Calendar, Notion, Slack, Wix, and other workflow platforms
- Ability to troubleshoot basic technical issues independently (a plus: familiarity with lighting, audio, camera setup)
- Clear communicator in writing and in person
- Comfortable working independently and knowing when to escalate
Experiences
- 1-2+ years in operations, customer experience, hospitality, event coordination, or studio/production support
- Experience managing schedules, spaces, or customer-facing environments
- Bonus: background in content production, podcasting, or creator-facing work
- Bonus: experience building or improving operational processes or documentation
Traits
- You care about the details and take pride in making things work well
- You document what you learn and help others succeed
- You genuinely care about helping creators build their businesses
- Comfortable with ambiguity and building things as you go
- Good judgment about when to ask for help and when to just handle it
- Energized by both people-facing work and behind-the-scenes systems work
- Comfortable context-switching between tactical (in-studio) and strategic (ops/systems) work
What won't set you up for success
- Preference for purely remote work—this role requires in-person presence in Boise three days per week
- Needing highly structured direction or step-by-step processes for every task
- Discomfort with wearing multiple hats or shifting between different types of work
- Wanting to stay in your lane rather than jumping in to support other initiatives
Working hours and location
Location: This role is based in Boise, Idaho. You'll work on-site at the Kit Studio three days per week (typically Monday, Wednesday, Friday, though this may flex based on booking volume). Operations work can be done async throughout the week.
Hours: Part-time, approximately 20-25 hours per week. Studio shifts are scheduled around creator bookings. Ops work happens flexibly throughout the week
Compensation + perks + benefits
Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 1 ($32 per hour). Level is determined based on experience and our interview process.
Perks + benefits include:
- 401k with a 5% match
- 1 week (5 days) of paid time off during each year of employment
- Ten (10) paid holidays a year
- 1 week (40 hours) of paid sick time each year, including mental health + well being days
- Twelve (12) part-time weeks (240 hours) paid parental leave and flexible scheduling in your child’s first year
How to apply
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
- A phone screen with our recruiter
- Hiring manager interview
- Take-home assignment
- Panel Interview
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
