Intermediate Site Reliability Engineer, Tenant Scale: Tenant Services
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
As a Site Reliability Engineer (SRE) at GitLab, you keep GitLab.com and other production systems running smoothly for millions of users by combining pragmatic operations with strong software engineering practices. You focus on the systems layer (operating systems, storage, networking) and edge services and Kubernetes workloads, designing and operating highly scalable, reliable, and secure infrastructure that supports one of the largest single-tenancy open source SaaS sites on the Internet. You’ll work across the Infrastructure organization to automate away toil, improve availability and performance, and respond to incidents during your local daytime hours as part of a globally distributed on-call rotation. In this role, you’ll help Tenant Services safeguard and scale customer data while increasing automation so GitLab can continue to grow with enterprise-level expectations for reliability and availability.
Tenant Services is the team responsible for safeguarding and securing customer data stored by the GitLab application and for setting clear guidelines for how that data is accessed. The team runs the largest GitLab instance in existence, and one of the largest single-tenancy open source SaaS sites on the Internet, which means you’ll work on unique scale and reliability challenges that impact users every day. As an all-remote, globally distributed group, Tenant Services collaborates asynchronously across time zones and leans heavily on automation to meet enterprise expectations for reliability, availability, and data protection while continuing to scale. For more on how this team works, see our Team Handbook page.The Tenant Services team at GitLab is responsible for safeguarding and securing customer data stored by the GitLab application and for setting clear guidelines for how that data is accessed. We run the largest GitLab instance in existence, and one of the largest single-tenancy open source SaaS sites on the Internet, which means you’ll work on unique scale and reliability challenges that impact users every day. As an all-remote, globally distributed group, we collaborate asynchronously across time zones and lean heavily on automation to meet enterprise expectations for reliability, availability, and data protection while continuing to scale. For more on how we work, see our Team Handbook page.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Health Insurance
Equity / RSUs
Employee Stock Purchase Plan
Pay Transparency
Performance Bonus
Employee Resource Groups
Flexible Schedule
Unlimited PTO
Home Office Stipend
Learning & Development Budget
Mentorship Program
Work From Anywhere
Company Equipment
Flexible Hours
Parental Leave
