Content Designer

Important: 1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Our Experience, Design, and Research (EDR) team plays a central role in translating complex security challenges into clear, human-centered experiences. We value collaboration, customer empathy, and a strong design culture grounded in clarity, quality execution, and continuous learning. If you’re excited to grow your content design craft while working on complex, meaningful product problems, we’d love to hear from you.

As a Content Designer at 1Password, you’ll contribute to improving clarity, structure, and usability across complex product experiences. This is a growth-oriented role for a content designer who is ready to deepen their craft and take increasing ownership of problem spaces with support.

You’ll partner closely with product designers, product managers, researchers, engineers, and fellow content designers to deliver thoughtful, high-quality content design that helps customers understand and successfully navigate our products. You’ll be part of a small, collaborative content design team that values strong craft, clear thinking, and continuous improvement.

In this role, you’ll work across UX writing, information architecture, and content strategy, while developing confidence operating in ambiguous spaces. You’ll gain experience designing for multi-surface, system-driven products and build a strong foundation in content design for security-focused experiences.

This is a remote opportunity within Canada and the US.

What you will do

• Lead UX writing, information architecture, and content structure work within your product area, supporting the evolution of complex user experiences.
• Drive content design efforts that clarify workflows, terminology, and interactions across in-product experiences.
• Collaborate closely with product designers to create lo-fi wireframes and content prototypes that explore and validate ideas early.
• Write clear, inclusive, and accessible UX copy for flows, navigation, forms, system messages, and in-product guidance.
• Identify opportunities to improve clarity, consistency, and content structure, and proactively bring recommendations to your partners.
• Apply UX principles to ensure users receive the right information at the right time in a scalable, sustainable way.
• Work within the Knox design system, contributing content patterns and advocating for consistency across experiences.
• Participate in discovery by partnering with research and product to understand customer needs, synthesize insights, and apply findings to your work.
• Share work regularly in critiques, reviews, and async channels, incorporating feedback to improve quality and clarity.
• Communicate progress clearly and proactively, raising risks, questions, or alignment needs as they arise.

What you bring

• 3+ years of experience in content design, UX writing, or information architecture within a software product environment.
• A solid foundation in UX writing, content strategy, and information architecture principles.
• Comfort collaborating in cross-functional teams and giving and receiving constructive feedback.
• Demonstrated ability to use customer research, data, and feedback to inform content decisions and articulate your rationale.
• Strong execution skills, with the ability to balance quality, detail, and timelines while incorporating feedback.
• A growth mindset, with enthusiasm for learning, adapting, and building skills in complex product environments.
• Familiarity with inclusive design and accessibility best practices, and a commitment to designing experiences that work for everyone.
• Clear written and verbal communication skills, with growing confidence presenting and discussing your work.

Nice to have skills

• Experience working on end-user, admin, or system-heavy products.
• Exposure to complex workflows, account management, or configuration-based experiences.
• Experience contributing to design systems or shared content standards.
• Basic experience with wireframing or visual design tools to support content communication.
• Curiosity about experimenting with AI tools to support your design process and workflow.

What you can expect

Month 1

• Get oriented to 1Password’s products, customers, design principles, design system and writing styleguide, and tools.
• Build relationships with your immediate team and cross-functional partners.
• Learn your initial product area, including current challenges and priorities.
• Begin contributing content design work with guidance, focusing on execution and clarity.

Month 3

• Consistently deliver high-quality content design work across your product areas.
• Participate more actively in planning and discovery conversations, advocating for customer needs.
• Share work confidently in critiques and reviews, seeking feedback to strengthen your craft.
• Develop a stronger understanding of how content decisions support business goals and product strategy.

Month 6+

• Take clear ownership of content design work within your scope, managing priorities and timelines effectively.
• Contribute to IA improvements and content patterns that support scalability and consistency.
• Demonstrate growing confidence operating in ambiguous problem spaces with support.
• Actively participate in EDR culture and rituals, contributing to a collaborative and supportive design community.

USA-based roles only: The annual base salary for this role is between $95,000 USD and $133,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $90,000 CAD and $126,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.

Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.

What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy

Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account

Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

Important: 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.